Holiday Inn Express & Suites Winona by IHG

Reviews

• GG

  Girish Ghimire

  3 days ago
  4.0
  Great place. Clean. Not too expensive.
• ES

  Evan Smith

  Aug 18, 2026
  2.0
  The hotel itself is pretty good, but the staff is another story. I was going to Winona for a weekend, so, I went online through a travel site and booked 2 days at the Holiday Inn Express. I arrived there later on Friday and the guy working, he saw my reservation and then said I had to put a card down for incidentals, so, I did. He then told me the cost, but I stated that I already paid on the site and even showed him. He said maybe that was to hold the room, but I showed him the money was taken off my card. When I checked my account later, sure enough, I saw I had been double charged. Also, while checking in, my luggage was there and I had a bag of things I bought for snacks. Later, I realized I must have left that bag by the counter, so, I went to ask. When the guy came out, he was smiling and saying they threw it away, with a chuckle. I asked why they would throw away a bag full of brand new food in it and he just shrugged. On Saturday, I went out to get that double charge cleared up. The gal working at the time was friendly and understood, but she wasn't able to do it, she said I could return in the morning and the front desk manager could or the hotel manager. So, I went back in the morning and spoke to the front desk manager. I was explaining the situation, but she kept being rude and cutting me off. She said that she'd pass it on to the manager, nothing she could do. I was leaving that day and waiting for a transport, I was going to walk across the street quick, so, I asked if they could watch my luggage for a moment or if they had a place, she just gave this rude-patronizing smile and said, "nope.. sorry". I said, really, don't really accommodate much here. She kept smiling say.. yep, sorry. I had the managers card, so, I messaged all of this. On Monday, I did receive a call from him, he stated that he saw the issue and refunded me right away and we discussed a few things. He said when they get online reservations, they are supposed to collect from the site, but he has to keep reminding them. A little while later, he said he saw his email and he called back. He asked about the issues. I told him about the front desk manager, being rude and the luggage. He said he didn't know why she would say that, they do have a room for guest luggage if needed, that really made me upset. He then said that, if I didn't originally book off the 3rd party site, he'd refund me money off my stay, but instead, if I came back sometime, he'd comp me a night. The thing is, I did have to go through there again the following week, so, I called him and said I'd be there and take him up on the room. He said he had a double queen at something like $220 a night, so, he could give it to me for $130. I said I wasn't going to pay that for a room, I could stay somewhere else much cheaper, I said he told me he'd comp me a night. He said, well, that's like 80% off, I said that didn't matter, I could get a better rate full price somewhere else, like the AmericInn. This guy then said, yeah, but that's the AmericInn and we are the Holiday Inn. I said, yes, which just makes them look better right now. I've been a medical professional for many years, I've done a lot of traveling in my time and I'd have to say, good hotel, but some of the worst staff experience. When a response is, we're sorry "you feel" we disappointed you, those are more insincere responses. More sincere would be, we're sorry we disappointed you. When things like that happen, it's not a feeling, it flat out terrible service by any standards.
• AM

  Amber Mackenzie

  Aug 17, 2026
  5.0
  All the staff was very helpful from beginning to end. They helped booking the room so that my kids could have a bunk bed ensuring that we got the right room.... the pool was wonderful the room was clean staff was super helpful the breakfast was wonderful the location was nice next to the Antique shop and food options. It its close to downtown and local shopping. We took a boat River ride that was wonderful. That's really close. And I would definitely stay in this hotel if I was ever in town again I wouldn't even bother looking for another one. Thanks to all the staff we will be seeing you again soon
• JV

  Jennifer VE

  Aug 8, 2026
  4.0
  The front desk lady was super nice and helpful. The beds and pillows were comfy. The towels were nice and the room looked nice minus a spot on the carpet. However, the room had a smell, like the open fridge (or maybe it was the spot on the floor). The shower curtain was musty and the toilet plugged easily. Breakfast was good but some chocolate muffins would have a been nice addition to the others muffin choices. The breakfast area is a bit tight. I will go back but maybe not that room.
• GN

  Gigi Nielsen

  Jul 19, 2026
  5.0
  "This is hands down one of the best hotels I’ve ever stayed at! The rooms are incredibly spacious, spotless, and packed with amenities like a coffee maker, fridge, microwave, hair dryer, and super soft pillows. They even have a TV in the bathroom! Every single staff member was welcoming and friendly. Highly recommend!"

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