Candlewood Suites Rochester Mayo Clinic Area by IHG

Reviews

• JL

  Jennie Lyn

  Jun 30, 2026
  4.0
  Distance from St. Mary’s Hospital is 4 MILES - and - 5 MINUTES. As long as you understand that and plan for a little bit of a strange main road / back road travel, this hotel is a good choice. I stayed in a 2 queen suite. There is a well-appointed lobby other right. The check-in desk in front of you. To go to the left you had to make it through this little maze-like turn. I ran into people going the opposite direction from me every time I went in and out. Someone has to pause and move out of the way. (Is this a personality test?) Right before the elevator cubby, there is a cubby area with a wide selection of well-stocked shiny vending machines. And 1 small table with 2 chairs. (It feels like when you were being told to go to outside to play or just go to your room.) I was not impressed with the way the associate spoke to one guest. There may have been a bit of back story because we had wonderful service at check-in. The kitchen includes a full size refrigerator. Be sure to turn on the ice maker to make less trips out of the room! Anything you could need in the kitchen is there - it might be hiding but it is in there! The cabinetry throughout the kitchen, bedroom and bathroom is the same as is used in the Homewood Suites (Hilton) - (Candlewood is IHG). It is smooth and sleek. The long table is the entire length of the room to give you a counter to eat at, desk to work at, a table for the TV and drawers for clothing. The drawers run quietly so you don't wake anyone in the next bed. The bathroom is behind an angled door. First thing you see is the sink and giant mirror. I knew there was a blow dryer on the wall behind me! But as most hotels do now there were exactly as many small bath towels as people registered for the room. I was having surgery the next day on my back and needed someone to help me wash it. In the first 12 hours there we would need 4 towels, at least, and we had 3. But when we dialed the front desk (0) the staff brought us towels right away! Excellent service!! Everything seemed to have been just scrubbed.There are those spots at the bottom of grout that accumulate due to spending so much time without light. The tub has the nice rounded rod to give you that little bit of extra room. The soaps are in a little cage system on the wall. Right now it is ok, but in the future - what will that look like? They tend to acquire problems as they age. At the sink, the problem was the soap dispenser under the open cabinet was inaccessible. The other door is for a long closet. A luggage rack and a laundry basket are both provided because the laundry room is close, bright and easily accessible. The closet could hold enough clothing for 4 people for 1 week if they hung everything up. All in all 4 out of 5 More hotels need to label their pillows soft or firm! On the other hand all hotels need to learn that both sides of the bed need to be able to plug in a sleeping device!
• LD

  Lori Dickinson

  May 7, 2026
  5.0
  This hotel is clean. The staff seems to be friendly and helpful. With a week stay in Rochester the amenities at the hotel were extremely nice to have. There is a shuttle to the Mayo Clinic which is also great.
• MB

  Mary Bronsteatter

  Mar 27, 2026
  5.0
  Great place to stay in Rochester while going to Mayo Clinic. It was our first visit to this hotel. The room was extremely clean and quiet. Great location and mattress was very comfortable. The kitchenette was great and useful as we were there 5 days. A very positive experience.
• BG

  Bonnie Gagnon

  Mar 11, 2026
  2.0
  I booked a room with Candlewood customer service 5 weeks in advance and shared a lot of details of my medical condition, and upcoming procedures at Mayo, after which requires no coughing, sneezing etc due to the delicacy of the spinal patch, etc.. I was assured I would be in a allergy safe room. Unfortunately, I struggled through a severe allergic reaction with coughing, wheezing, sneezing, itching eyes etc. all night. I've never before had an allergic reaction to a hotel room. The front desk informed me I was in a "very pet friendly room" - one of the worst places for me. I was then transferred to a different room and was told I might find myself in the same situation, where I did indeed. I then tried desperately to change hotels within IHG and hoped to recover in time for surgery. I was on the phone with customer service for over an hour, transferred 3 times, with no solution. Eventually I found a room at a different hotel, but was stuck with a higher price due to last minute booking. This allergic reaction might cost me my entire trip to Mayo, my procedures, and has already cost me my immediate basic health. Additionally, the water coming out of the bathroom faucet and shower was extremely brown and caused itching on my skin. The front desk said they had had an issue and had to turn off the water for awhile, and that sediment was now coming through the pipes. Very disappointed with this experience. If you're a pet lover and have zero allergies, this might be a good hotel for you. All of the front desk staff were nice.
• MM

  Melissa Miller

  Feb 12, 2026
  1.0
  Avoid at all cost. The room is was given had mold across the ceiling and down the wall. The shower was all black around the bottom. Have stayed before and it was nice. So nasty now

Frequently Asked Questions About Candlewood Suites Rochester Mayo Clinic Area by IHG