GrandStay Hotel & Suites Cannon Falls

Reviews

• DP

  Debbie Peterson

  Apr 30, 2026
  2.0
  First of all, I tried to call the hotel to inquire about the rewards program after making a reservationfor this upcoming weekend. I talked to a Cody who was going to get back to me, he said the computer was down. I called again hours later to see if he forgot about me. He never called me back, not even the next day. I talked to a Sierra, who was excellent, 5 stars for her service, I explained everything to her and she was genuinely concerned and caring. I asked that the manager call me and I have not heard back even though I was told she was aware that I requested a call back. I ended up canceling my reservation because management did not call me back. I was looking forward to trying this hotel but chose a Wyndham hotel who has an excellent rewards program that is user friendly.
• NN

  NNX

  Mar 31, 2026
  1.0
  Worse experience. Stayed there two nights, front desk guy was a douch and had his vape on the counter when their sign clearly says no vape or smoking. The day of check out the hotel had carpet cleaners and tried to rush us out of the room before check out time, I was already disturbed by the clarpet cleaners at 845 then again at 10 from front desk staff then the general manager called to rush us out, check out policy and time is at 11. Because I did not budge, the GM stated they put a note under our door to inform us of this, that was NOT TRUE. Staff did not do their due diligence in ensuring customers were informed of the ruckus that was going on and expected that we would’ve been an easy target for them to just make us leave. Sorry not sorry, you did not give us any notification that was going to happen and to disturb us not once but 4 times was ridiculous. Next time make better preparations.
• BH

  Bob Howard

  Mar 24, 2026
  5.0
  Very nice rooms, friendly staff, love that pool was open til Midnight. Only downside was there were not a lot of eating options in town.
• TN

  tony neukom

  Mar 20, 2026
  1.0
  So we got caught in the storm coming back from vacation at 9 o’clock at night pulled into grand State hotel the young man that checked us in was amazing next day get some lady with black eyes there and some other guy that was very rude. TVs didn’t work for two days. We got stuck there and they still charged us full price and try to add on another day that I told him that was pending still didn’t fix the issue charges full price told me it was God‘s situation. We’ll never go to that place again shouldn’t have to pay full price when I don’t get to use the amenities they say they have tall skinny Guy With classes on top of it. That place wasn’t booked out at all. Nobody was coming in because of the storms a few stragglers that were out on vacation that’s it. We were just trying to get home. They made a bad situation worst by taking as much money as they could from us don’t recommend this place only thing good was the young man that helped us the first night. Nice rooms but they’re greedy in the service sucked. Update the hotel management did make it right ,and that was much appreciated. Nice hotel, just hope that doesn’t happen to anyone else .. thanks for making it rite .
• CV

  Chris Vettleson

  Mar 4, 2026
  1.0
  Would not answer phone twice. Called phone number and received national line. Requested spa and paid price for it. Got to hotel and didn’t get requested room . Very mad after long day of travel. Never notified of change of room. Staff rude

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