Holiday Inn Express & Suites Mall of America - Msp Airport by IHG

Reviews

• TD

  Tyler Determan

  1 day ago
  1.0
  Thought I booked two days through third-party..... on the 2nd day I get a knock on the door I would assume a bit after 11am... I have a do not disturb sign on the door an reply back " no housekeeping please" they quit and I go back to sleep as im a night owl: 2nd shifter. As im getting ready for the day... I get another knock on the door about 2:30 or 3:00; an I answer it in my towel... I get an employee that could hardly comunicate with me and I told them again " I only booked 2 days I dont need housekeeping!" I get the idea to get the receipt off my email an it turned out I only booked one day... still in my towel I go out to tell them the mistake i can pay for the day/mistake.. a guy comes around the corner screaming that i had to "leave right now". Mind you im still in a towel..... I said hold on give me a minute to put some clothes on.... he responded by calling the police instead of working with with me. I get dressed and pack up.... to meet the police trying to make me sign a citation for tresspassing.... I said im sure if we speak to the manager we can figure this out.... they wanted me to sign a citation but never did..I was let go with no paperwork and was told something in the mail would be coming to me.... because this guy wanted to "push it" wanted it to happen. So I thought i got tresspassing for about 3 weeks an was going to fight it.... I did not recive mail and called the police directly an was told that it was a citation of no tresspassing for over a year... do not come onto that property else it would be tresspassing..... worst experience at a hotel i have ever had. September 20th 2026
• BS

  Brett & Kelcee Stewart

  2 days ago
  3.0
  We recently stayed at this Holiday Inn Express and were unfortunately unsatisfied to find out that cash was not accepted as a form of payment for our hotel stay even if you still had a a room deposit with a credit or debit card. We had planned to pay in cash but there was no clear information about this policy posted on the corporate website where we booked our stay or anywhere we noticed in the hotel at arrival . It also states on the corporate website “no prepayment needed- pay at the property “ which leads you to believe that cash is an acceptable payment option. If cash is not an accepted form of payment I believe that policy should be clearly disclosed on all booking websites and communicated to guests before they arrive. This is important information that can affect people’s travel plans, budgeting, and overall experience. Not everyone prefers to use a credit or debit card, and guests should not have to find out about a payment restriction after making a reservation. We do understand holding a credit card or debit card on file incase of damages but in my 20 + years of travel and 1 million + DRIVEN miles I have never not had a hotel take cash as a payment for the "room payment" Better communication and transparency would help guests plan accordingly and avoid unnecessary frustration.I hope Holiday Inn Express considers making these policies more visible so future guests know what to expect before booking their stay.
• RP

  Rakim Pinkston

  Sep 24, 2026
  2.0
  Room is great as it’s very clean and spacious as expected. Location is great as it’s right next to the airport for fast easy trips for those who are flying. However the service here is lacking. Staff is especially rude. Shuttle driver has an attitude over a bus being parked in the front for passenger convenience. Guy at the front desk has an attitude when simply calling to get the information for the WiFi as my room was booked through a separate entity and I don’t know the information which is needed to access the WiFi. As someone who works in a field dominated by providing excellent customer service, these guys need better training before they end up giving attitude to the wrong person and finding themselves in the unemployment line.
• RG

  Rich Giles

  Sep 21, 2026
  5.0
  Reviewing to highlight shuttle driver, Gary Lee, for outstanding customer service. My partner and I came in late due to a missed connection after a long day of international travel. We were travel weary, and Gary was super helpful in directing us to the pickup point over the phone and getting our jet-lagged selves to the hotel. We appreciate you, Gary! The hotel room was clean, comfortable, and quiet. Just what we needed before starting our final flight home.
• JO

  Jules Okc

  Sep 20, 2026
  4.0
  There’s good and bad sides to the hotel. The good-it’s clean and the check in was easy. The man who checked me in was so funny & personable. Breakfast was good, had a nice variety and the hotel is in good shape. However, I was left sitting outside the airport for close to an hour because I didn’t know I had to call for a shuttle. The call rep sent the shuttle driver to the wrong terminal causing an additional delay. So that was frustrating after a long travel day. Just a warning if you get noisy people above you, it will be miserable. The guests above me sounded like they were moving heavy furniture or walking with cement shoes. It was at times unbearable, at one point my room shook because of them… I’m guessing it’s due to the construction of the hotel and lack of soundproofing.

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