Best Western Sault Ste. Marie

Reviews

• FC

  Falicity Crorey

  3 days ago
  1.0
  Cockroach in my room, broken beds, stained sheets, pool so dirty you couldn't see the bottom & way green. They even doubble charged $500. I've been waiting for a refund that I was promised after bringing the cockroach to the front desk and its been over a week of being told the manager will be in the next day or the next day & never getting any call from her whatsoever for well over a week now. This was by far the worst hotel I have ever stayed in and worst management of an establishment ive ever encountered. Do not stay here.
• MM

  Maureen

  4 days ago
  2.0
  The air conditioner sounded like a 747 coming in for a landing. We had to turn it off to fall asleep even though it was 90 degrees outside. I am sure the decline in visitors from Canada has negatively impacted their bottom line.
• EK

  Ed Kurak

  Jun 30, 2026
  4.0
  Clean
• TF

  Tom Gill Furness

  Jun 28, 2026
  4.0
  Very clean rooms. Staff was excellent, the cleaning staff took great pride in the cleanliness. The cleaner when seen i had a dog, made sure I did not need anything and made sure the bowls were big enough for him and that I had poop bags. Only down fall the water fall pool wasn't working, but it will be fixed soon. Really great service, and I would go back in a heart beat.
• RS

  Recon Sully

  May 10, 2026
  1.0
  Checked in. Get to our rooms first thing we notice is there is no blankets. Just two sheets. We booked two rooms with doubles all four beds set up the same. We got in late so just turned the heat up went to sleep. Next morning we noticed our smoke alarm was completely missing with wires hanging. Go to take a shower tub is clogged. Take the boys to the pool at 8pm pool closes at 11. All lights were off, get the lights turned on, and the pool had the pumps turned off so now it was being treated or filtered. It looked like dirty stagnant pond water. No room service out of 3 nights 4 days we had zero room service. It looks like best western acquired another old hotel, however it is not fit to stay in yet and needs a lot of repair. I would be willing to bet the the smoke detector being gone is a huge violation in the Michigan code book. I would pick any other hotel but this one in the future.

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