Holiday Inn Express & Suites Rochester Hills - Detroit Area by IHG

Reviews

• RR

  Rach Ricar

  2 days ago
  1.0
  This guy with no name tag demanded my room number, the front desk told him to stop and he continued to yell at me in front of the other guest.. this honestly ruined my morning.. that’s not okay.
• TH

  The Harmons

  Sep 27, 2026
  1.0
  Reservation canceled without a call, followed by poor front desk service My family reserved four rooms at the Holiday Inn & Suites in Rochester Hills for the weekend. My room was booked separately, and I had a confirmation. When I arrived around 8:30 p.m. after traveling all day, the front desk employee greeted me with, “I’m sorry, I have some bad news for you.” He said the hotel was fully booked and had no room for me that night. I was told there had been an issue with my credit card and that I had been re-booked at a sister property 13 miles away instead. I still don’t know what caused the card issue. When I asked why no one had called me before canceling my room, the employee said, “I don’t know, they should have.” I asked him to call the general manager. After speaking with her, he told me she would talk to me the next day. As I tried to understand what had happened, he pointed his finger at my face and yelled that it was my fault because I “did not pay” my credit card. I made other arrangements that night, then stayed at the hotel for the following three nights with the rest of my family. I had decided to just leave it be and chalk it up to a bad day for everyone, until one morning around 6:30 am, I went to get coffee for my elderly mother. There was no cream available, and the kitchen was locked. I called for help at the front desk but received no answer. When I peeked around the corner, I found the desk employee sound asleep. She told me to knock on the kitchen door, but no one answered there either. I returned to the desk, called out again, and found her sound asleep a second time. When I said “excuse me,” she woke up, became agitated, and yelled that I was not permitted behind the desk. I explained that I was only trying to get her attention so I could ask for cream. She then went on to point at an imaginary line where the entry way is to the front desk and said, “I was forbidden beyond that line”. At this point another employee appeared, she asked him to get it, saying she was busy (clearly she was busy). I understand that a credit card problem may need to be resolved before a room can be held. What I cannot understand is canceling a confirmed room without attempting to contact the guest, leaving them to find out on arrival, and then treating them this way when they ask for help. Both front desk encounters made an already frustrating stay much worse.
• TK

  Todd Kustra

  Sep 25, 2026
  5.0
  Clean and friendly. Gym was small but OK for travel. Had dumbells up to 50 lbs. 2 aerobic machines. Pool was open. Elevator worked. Large space to eat free breakfast. Coffee was ground by the cup not the usual hotel coffee.
• DM

  Diane Miller

  Aug 15, 2026
  2.0
  The room smelled and the hotel floors, in the rooms, elevators, and in the dining room, were dirty. No one asked us if our stay was good or if we needed anything. Pricy and not worth it.
• VB

  V Bosch

  Aug 9, 2026
  1.0
  Worst hotel experience I've ever had and I've been to alot. No A/C at all in room couldnt sleep at all. Edit: Breakfast lady eventually showed up but there wasnt hot breakfast for the first 2 hours of it. Also the pool room had to be 120 degrees