Staybridge Suites Lansing-Okemos by IHG

Reviews

• CB

  Courtney Brown

  Jun 25, 2026
  5.0
  Myself, husband and 2 children stayed here June 19-20 and then again, today June 25-26. The first visit was seamless although my kids were disappointed by the pool closure during our first night. We were traveling to Manistee Michigan to break up our trip to and from Pittsburgh. This is a dog friendly hotel, some of the rooms have a lot of pet dander residue left over and our first room on the second stay reeked of wet dog and tons of pet fur that wasn't properly cleaned. Staff immediately changed our room or offered a full refund. Amazing customer service. We greatly appreciated the accommodations without issue.
• CM

  Ceezs Murph

  Jun 23, 2026
  2.0
  Recently stayed June 19-21 and when I arrived there was a sign that stated that their pool is closed until further notice. I guess recently there was a storm that way and something happened to their pool pump I was disappointed because I wanted to go swimming with my children. I had said to the front desk clerk that had I would have know I would have booked somewhere else. I was tired I said well I am here I will stay here tonight but I would like to cancel my stay for tomorrow. So I felt bad because she looked sad and I said I tell you what I will stay but can you discount the room because I did not know. She wrote my information down and everything. You know how hotel rooms put a hold on the room for damages? Well they releases my funds. But that was it nothing extra for the pool situation and other things. Like I found dirty sock in my room that did not belong to us. The cold water was not running at the bathroom faucet. I called to see why they did not discount the room. They said that-that happened on the 16th and that I booked my room on the 17th and that they had an announcement stating that their pool was closed on their website. I know for a fact that I never saw that it was not even in my reservation email either. I called back and asked if their pool is still down and they said it was and I have pictures to prove that they did not announce it. You might have zoom in I made sure the date is up there. So don't book there if you plan to swim. They are not kind or helpful to their customers instead they try to find ways to outsmart them.
• HJ

  Harold Snow Jr

  May 5, 2026
  4.0
  Good Location
• SC

  Sales Courtyard

  Apr 7, 2026
  5.0
  Great place to stay. Overall friendly staff and updated property. Evening social is a 10/10 every time.
• WW

  Wolfe

  Mar 23, 2026
  5.0
  I love this place, The front desk staff are just awesome they go over and beyond to make you feel like your at home. Room was great clean. and the breakfast was very good as well. we will be coming back

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