Best Western Plus Dockside Waterfront Inn

Reviews

• SM

  Sergio steewens Paniagua muñoz

  6 days ago
  1.0
  I value comfort and peace, and I dislike leaving negative reviews, but for me, service and the customer come first—after all, customers are the ones who provide recommendations. Unfortunately, I won't be recommending this place. We had a poor service experience: we were given a room with a Jacuzzi that never worked. We called reception for help, and although we were told maintenance was on the way, no one ever showed up. After six hours, we went to the front desk ourselves, only to be told—without any real solution—that it simply didn't work. Poor service bothers me because it makes it seem like the staff doesn't care about providing a good experience. I am giving a rating of 1 because there is no one at the hotel capable of resolving a problem; I will not be coming back.
• EC

  Erin Clause

  Jun 29, 2026
  4.0
  We had a wonderful stay at BW Dockside. The staff was so accommodating to our needs and allowed an early check in with a few extra perks! Ann was especially accommodating and kind. Thank you for a great stay. The stay was fantastic.
• SG

  Samar Gupta

  Jun 20, 2026
  1.0
  Need to improve cleanliness. Most of the things in room like shampoo holders - do not work. The fire alarm and smoke alarm had to be removed with no replacement in our room. Mosquito screens do not work. Lots of bugs in the room. Staff is cordial but not very helpful. Breakfast sucks! Coffee machines are empty.
• TT

  Tara Taylor

  Jun 15, 2026
  3.0
  Pros: - Good location - Staff was generally friendly - Bathroom was very newly remodeled (toilet still had manufacturer sticker on it) and the complimentary shampoo etc was very nice . Cons: - Sheets had some stains; found a dead bug on my pillowcase - TV was ridiculously hard to work; still never quite figured it out - Front desk guy gave us some pre-loaded arcade cards and said “have your kids play some games on me.” When we arrived at the arcade, we quickly learned that each card he had given us was only pre-loaded with 60 credits and none of the games could be played at that amount; you needed at least over 100 credits to play. Couldn’t combine cards to play either. So the cards were useless… felt a bit shady to phrase it as though we could play some free games when in reality, it was basically a scam to get us in the arcade and spend more money. If the desk guy had been honest up front that we wouldn’t be able to use them without spending money to add more credits, then I would’ve appreciated the transparency. . Questionable: - On our second evening there, multiple children found a dark log shape object at the bottom of the pool and were using goggles to observe it. My child was convinced it was poop. Another much old child dove to retrieve it and had it in his palm, and immediately tossed it and exclaimed it was indeed poop. There was a toddler in the pool so it very likely could have been. When the manager arrived he scooped it out and several other similar looking objects. He didn’t order anyone out of the pool while he was cleaning, but everyone was getting out anyway. As we were leaving, he told us it was just a stone. Maybe it was, but I have to admit I was a little suspicious he just didn’t want to go through the trouble of shutting the entire pool down if it really was poop. I guess we’ll never know. . In summary, for the price it’s a decent spot for a layover on the way to Mackinac Island. But I wouldn’t stay more than a night or two.
• AA

  AC

  Jun 9, 2026
  5.0
  Great bang for your buck. They are right close to the main strip in town and restaurants. Staff was exceptional, knowledgeable and warm, and front lobby is very nice with complimentary coffee, pool access and large common area - smells nice too. We had a ground floor room because we wanted to have easy access to our bikes. Bikes can be locked in common room for safety. The room was spacious with a spa, smelled nice, massive TV, ample storage space, dehumidifier/climate control and a comfy bed. Minor things like the taps had calcium build up were here and there on the bathroom sink. But spa seemed to be more up to date. Air conditioning works but it is a bit dated. Rooms were actually surprisingly quiet and we were able to get a great sleep. Free full big breakfast from 7-9 - pancakes, cereal, sausage, bacon, eggs, fruit, juice/coffee, granola bars and yogurt. I don't have any real complaints! It is not a luxury hotel but a cozy motel vibe, clean, kind and welcoming. Great for families and people looking to safe a buck in mackinaw city. Highly recommend!

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