Holiday Inn Express Lapeer by IHG

Reviews

• HH

  Hseen Hseen

  4 days ago
  5.0
  Holiday Inn Express Lapeer
• GF

  Gordie Fletcher

  Aug 14, 2026
  3.0
  This property is well used. There's nothing particularly wrong with it. It's just been heavily used by workers. For the price, they could definitely freshen the place up a bit. Otherwise, it is a good place to rest for the night. It's quite, so that's a big plus!
• MR

  Morgan Rice

  Aug 13, 2026
  1.0
  Absolutely horrible, if I could give this hotel a zero, I would! This was the most disgusting and unsanitary hotel I've ever seen. We were assigned room 220 at check in; when we got up to our floor, the whole hallway smelled old and musty. When we entered our room, we were shocked at how filthy it was. There was significant mold throughout the entire room, the carpets were disgusting, and there was debris / dirt stuck to the mattress pad and sheets. My husband and I immediately went downstairs to the front desk and requested a refund. We were told that no manager was present, but they would call us first thing the next morning to get it sorted out (shocker, they lied!). After insisting on a refund, they proceed to offer me a different room to stay in. How could anyone ever feel comfortable moving rooms when it was very apparent that their hotel is not properly cleaned and cared for?! For all I know, the next room could've been worse! There was no way I could stay there as I am highly allergic to mold and the room immediately made me sick. Even if I didn't have an allergy, the hotel was so unkempt and dirty that we would have been forced to leave regardless. I tried every day for almost two weeks to get in touch with the manager of the hotel. He refused to answer or return my phone calls, let alone refund us the money for the room that was completely uninhabitable. Finally, after two weeks, I called the front desk and the manager answered. After explaining who I was, he informed me that he knew of the situation and didn't bother returning my calls because the hotel did their own "room inspection" and there was no mold found. Please look at these photos and tell me how they can dispute the mold? Absolutely ridiculous!! I told him I needed to speak to the manager above him because I was just appaled at the way I was being treated. He proceeded to give me a FAKE email address for his superior; my emails were marked as "undeliverable" due to the email address not existing. I tried disputing the claim on my credit card, but of course Capital One sided with the merchant (even though there is 100% concrete proof disputing their claim that the room is clean and mold free). The whole situation is so ridiculous, I will never stay at a Holiday Inn ever again. I also find it very funny that the manager can't be bothered to get in touch with me for almost two weeks, but can respond to the credit card company's claim immediately! The hotel right down the road, which we ended up at for the night, even told us what a bad reputation this establishment has and that they are extremely difficult to work with. DO NOT STAY HERE! The staff were so rude, disrespectful and downright ignorant- there isn't a word to even describe how terrible the customer service is. Not to mention, their hotel is a literal health hazard to anyone who stays there. Heaven forbid you have any issues with your stay, because they have absolutely no interest in doing the right thing or taking the moral high ground when it comes to their guests. Absolutely pathetic! The photos attached are just a few of many showing the mold in the room.
• HR

  Harold Rodgers

  Jul 21, 2026
  5.0
  On a week long trip this was the best stay we had. Great room, fantastic shower head and pressure, excellent breakfast. I would definitely stay here again.
• TP

  Tony Porter

  Jul 14, 2026
  2.0
  The rooms and the hotel are not too bad. A little older Holiday Inn. Average as IHG hotels go. I have stayed here a few other times when I have work in the area. Problem was front desk attendant, Andrew. I needed to leave for my job a little before 5am. The front door was locked so I couldn’t get out. I said I needed to get out but he refused to open the door because I didn’t “speak to him nicely”. He said that we needed to use the end exit doors and that the front desk should have told us that when we checked in. There was another customer that also needed to leave. He did open the door for him because he said “please”. Super unprofessional young person. Maybe he was having a bad day but he made the start to my day bad as well. He then followed me out to the parking lot and took pictures of my license plate saying that he was going to have me trespassed from the property. The other customer told me that I handled it way better than he would have.

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