Holiday Inn & Suites Kalamazoo West by IHG

Reviews

• WS

  Walker D Stanley

  3 days ago
  5.0
  Solid Holiday Inn, we had a great time and the room was very clean
• MB

  Michael Bartram

  3 days ago
  5.0
  While I had a couple complications with my room the lady at the front desk was extremely helpful and even offered me an upgrade no questions asked very helpful
• SK

  Sonja Koblischke

  Sep 7, 2026
  5.0
  The staff are extremely nice and greets you coming and going out of the hotel. The rooms are nice and clean. Ate one night in the hotel bar and had a chicken quesadilla with peppers and it was super good. Beware of Andy the week bartender as he will try to try to talk you in to getting a cheesecake 😁
• ST

  S Tang

  Sep 3, 2026
  1.0
  Fridge is not working. Blinds are also not working. Live in a dark room. Ran out of body wash and notified the from desk. However the body wash is still not refilled. Called the front desk and was told they were running out of body wash and they couldn't do anything of it.
• LK

  Lisa KS

  Aug 14, 2026
  1.0
  We got to the hotel around 9:30 pm. I had prepaid for a room - a King with foldout couch for my kids - direct on the Holiday Inn website. We were given some keys to a room and when we went up there, the room was already occupied. We went back downstairs and the front desk person said that someone earlier in the day had been letting people into rooms without marking them in the system. He assigned a new room, but first went upstairs to check that the room was unoccupied. It was, but it wasn't the room type we paid for. He could only offer us a King room - no foldout couch. He said he'd find a rollaway bed, though. After an hour, my husband went downstairs to see where things with the rollaway bed and the original person looking for it wasn't there. A new front desk person said he'd look but didn't know where they were kept. My husband returned another 30 minutes later and was told nobody knew where rolling beds were kept. We did receive extra blankets, though, so my kids could sleep on the floor. In addition to the room assignment issues, the lobby reeked of rotten eggs. There was an extra bottle of shampoo left on the counter (not a big deal, of course). There was a wall sconce without a cover and some of the outlets didn't work. Additionally, the walls were threadbare and at 11:30 pm, we could plainly hear the people in the halls and the rooms on either side of us. On the plus side, we did get a room. People arrived after us only to be told the hotel couldn't honor their reservations because they were sold out.

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