Holiday Inn Jackson NW - Airport Road by IHG

Reviews

• TG

  tammy gross

  3 days ago
  5.0
  Holliday Inn is close to mall, Sam’s and gas stations, it’s in the perfect location!
• NC

  Nat C

  May 1, 2026
  3.0
  My elderly mothers room had no heat when she called the front desk in the night the night clerk said "oh well" she asked if he had extra blankets and he told her to come down and get one. When she came down he gave her a sheet. Only after he finished his video game. On the last day she slipped and fell in the shower as the grip surface has been worn down or removed and not replaced. Other than that i really enjoyed myself. It was clean and the rest of the staff was great. The kiddie pool is a nice touch.
• BD

  Buddy33 Davis

  Apr 25, 2026
  5.0
  Friendly, Service was excellent and rooms were very clean.Over all atmosphere was pleasant.
• DY

  D Y

  Apr 9, 2026
  1.0
  Horrible experience, from the day I walked in the door. 13MPS max!!!!! They messed up my reservation told me the room I had booked was occupied, yet then after 30 mins of trying to figure out another accommodation brought me to the room I had originally booked. From that point the room had nothing in it as most extended stay rooms would. We had a blackout mid stay right after a food shop and when i asked if they had backup generators, they did not. Nor did they reimburse or care about the $200 worth of food I lost due to the lack of generators. The internet is a joke reaching a max speed of 13MPBPS this will not even run a video without buffering let alone video calls for work. this is 2026 most if not all people use the internet daily how this isn't a priority is inexcusable. they charge $9 for breakfast (unusual) while also stating you must eat it down in there dining area rather than the room you pay for or take it on the go. Overall if i could give this place 0 stars I would as it was by far the worst stay I have ever had at a hotel while simultaneously paying $6,000 for my stay.
• CJ

  Chris Jennings

  Mar 19, 2026
  4.0
  Enjoyed staying at the Holliday Inn in Jackson Michigan. Friendly staff and service. Check in was fast and easy. Liz was very professional and courteous as was Chandra and Katie who work the front desk. If any improvements I can only think of one and only because I stay there often. I would suggest the breakfast needs more variety, biscut's and gravy, pancakes, bacon not so done, cheese omelets etc. would be a good start. Overall a good place to stay the night and enjoy.

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