Staybridge Suites Grand Rapids - Airport by IHG

Reviews

• CT

  Chris Trapp

  Jul 29, 2026
  5.0
  As I'm visiting a friend here. I do reviews for clients that fly in to stay at a hotel. I recommend this place. Your walking up to the door. The smell is sweet, the interior is very welcoming. This place has everything u need. Every hotel has small flaws and huge one as well. The bed when u sit makes thunking noises. That's the only issue I found. No one will never be happy in a hotel, coz it's not their house. I do recommend this place as relaxing old fashion feel. Plus pool and hot tub. Jets don't work, so what, it's hot. Just ignore the small things that are wrong with it
• LS

  Lindsay Simmons

  Jul 11, 2026
  1.0
  Avoid this hotel. Not the staff’s fault that it’s incredibly run down, but the guy at the front desk tried to gas light me about the cigarette smell in the room I was given. This place is too run down to be clean. I was shocked and incredibly disappointed in this experience. Traveling alone with a small child, 6am flight was made a lot harder due to this place. Needs renovation and updating ASAP
• AT

  anthony timlin

  Jun 28, 2026
  4.0
  Great service. The room was clean, but overall the hotel was a little worn down. The breakfast was just ok. I've had much better at other Staybridge hotels. The pool and outdoor area is in great condition.
• TE

  Tisha Eiler

  Jun 22, 2026
  1.0
  I recently stayed at Staybridge Suites by IHG in Grand Rapids, Michigan, and unfortunately, my experience was extremely disappointing. When we first entered our two-bedroom suite, we were immediately hit with a blast of heat. The thermostat was set to 86 degrees, and hot air was pouring from the vents. We attempted to turn on the air conditioning, but it would not work at all. General Manager Nicolas Geanta responded quickly and brought two portable air conditioning units to the room. After assessing the situation, he agreed it would be best to move us. Our second room was already a slight downgrade, as it had a queen bed instead of the king bed we had reserved. Unfortunately, the problems didn’t stop there. The moment we walked into the room, we were met with a strong, foul odor that smelled as though something was decaying. We searched the room but couldn’t identify the source. Hoping it would improve, we turned on the air conditioning and left for dinner. When we returned, the smell was just as bad as before. As a result, we had to move rooms for a second time. Once again, we were placed in a two-bedroom suite with a queen bed instead of the king room we originally booked. I want to be very clear that Nicolas Geanta and Heidi at the front desk were outstanding throughout this entire experience. They were professional, responsive, courteous, and did everything they could to help us. The issues were not caused by them. In fact, their customer service was the only bright spot during our stay. That said, guests should not have to deal with multiple room changes, broken HVAC systems, overpowering odors, or downgraded accommodations. These are basic quality and maintenance issues that should be addressed long before guests arrive. While the staff did their best to make things right, the overall condition of the hotel fell far below expectations. The staff deserves 5 stars, but the hotel itself does not.
• TR

  Thaisa Rantanen

  Jun 14, 2026
  5.0
  Hi my name is Papi and I'm a Siberian Husky. I just spent around 3 weeks at this hotel with my Mom and Dad while our house was being fixed, we had a king suite. It was the best time I've ever had. Everyone was so nice to me they greeted me every time I came in and sometimes they petted me and said what a good boy I am. Lots of them commented on how handsome I am too, (which is true). I'm posting some photos of my activities which included; napping, power napping, watching TV and snacking... This is a very dog friendly hotel and I really enjoyed my stay I hope I get to go back soon and see all of my friends! Thank you Staybridge Suites Airport! Hugs and Fluff, 💖 Papi

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