Holiday Inn Express & Suites Grand Rapids - Airport North by IHG

Reviews

• RD

  Rennie Duiker

  May 11, 2026
  1.0
  Receptionist was extremely rude, not kind people horrible experience they cancelled our 2 night stay while at sons graduation. Argued with me saying I only booked 1 night even after showing them my 2 night confirmation and not once did receptionist apologize
• SB

  Steve Barrett

  May 10, 2026
  5.0
  Fantastic. Overall, the best hotel value we had on our 3 week roadtrip. Nice finishing touches in the rooms. A pool. Very clean. Just perfect. Breakfast is better than most hotels at this price point.
• TL

  Tammy Leonard

  May 9, 2026
  3.0
  The hotel is beautiful and clean, staff is friendly . I gave it 3 stars because the walls and floors are thin you can hear everything, people walking, talking, doors slamming. Breakfast was okay. Shower curtain was ripped.
• JU

  Joseph Urbaniak

  Apr 27, 2026
  5.0
  We attended a wedding on Sunday and we needed extra time to get our proper attire on for the wedding. They let us check in an hour early. If they are very friendly and the service is great! The place is clean They had a free breakfast there that was as good as Denny's or any chain restaurant. They had a weight room/ exercise room And The pool area was top notch. So if you're going to stay anywhere in the area near Grand rapids, that's where you want to go. We'll go back if we are in the area.
• ZY

  Zeynep Yüksel

  Apr 27, 2026
  1.0
  We stayed here April 17–18 for the Barry Roubaix race in Hastings and chose this hotel because I’ve stayed at Holiday Inn Express properties before and have always trusted them to be clean and reliable. Unfortunately, this stay was a big disappointment. The biggest issue was the bathroom design. The sliding bathroom door didn’t actually close fully and left a noticeable gap, essentially zero privacy. You could be seen and heard from the room, which is honestly unacceptable for a hotel. The shower was another mess. The shower head wouldn’t stay in place, making it difficult to shower properly, and the shower itself was incredibly cramped, barely room to move without bumping into the curtain or wall. Even more concerning, during checkout there was what appeared to be a large blood-like spill on the floor in a common area, which was shocking to see. What makes this especially frustrating is the hotel has signs everywhere saying if you’re not 100% satisfied, let them know. Well.. We weren’t. So here I am giving you that opportunity. Please fix these issues, because this was far below what I expect from this brand.