Candlewood Suites Grand Rapids Airport by IHG

Reviews

• LH

  Lydell Howard

  Oct 4, 2026
  5.0
  Clean facility,staff very polite ,excellent location near airport kid friendly as well
• LS

  Lorraine & Stanley

  Sep 27, 2026
  2.0
  I am a Candlewood Suites rewards member and a longtime fan of this brand, so writing this review honestly disappoints me. Candlewood is one of my top 5 favorite hotel brands, and because we travel all over the country for work, we stay in a LOT of hotels. We choose Candlewood because we normally know exactly what we're going to get — a clean, comfortable suite with a kitchen and the convenience of feeling a little more at home while we're working away from home. Unfortunately, this Candlewood Suites in Grand Rapids was nothing like the Candlewood experience I have come to know and expect. I couldn't believe the condition of this property when we arrived. This hotel doesn't just need a little touch-up here and there. It needs a serious deep cleaning, painting, repairs, maintenance, and updating from top to bottom. The first room we were given was unacceptable from the moment we walked in. The toilet had clearly been used and wasn't even flushed, and there was trash all over the kitchen floor. It didn't appear that the floor had even been swept. We were moved to another suite, but unfortunately, the problems continued. The walls are filthy and need to be thoroughly cleaned BEFORE anyone even thinks about painting them. There is food stuck all over the wall in our current suite. The floors are sticky when you walk across them. The bathroom is in particularly bad shape. The shelves are filthy and need to be cleaned and painted. The towels are old, extremely thin, and stained. Thankfully, I always travel with my own towels because I would not feel comfortable using these. The bathtub has mold spots, which I will be posting pictures of, and it drains so slowly that you're standing in water while showering. Then, while reaching for a towel, the bathroom towel rack literally fell off the wall. The top of the refrigerator was covered in a thick layer of dust. The entire kitchen area needs a thorough cleaning and updating. The laundry room isn't much better. The washers and dryers are extremely old. The dryer is so loud and shakes so badly that it sounds like it is going to come apart. It sounds and feels like an unbalanced load in a washing machine that is on its last leg. And these aren't the kinds of things I'm normally picky about. We travel for work constantly. We understand that hotels get used. But there is a huge difference between a hotel showing normal wear and tear and a hotel that appears to have been neglected and not properly maintained. As a Candlewood rewards member and someone who genuinely loves this brand, I expected a Candlewood experience. Instead, I got a Super 8 experience at a Candlewood price. That is what makes this so disappointing. I want to give credit where credit is due: the manager working tonight was very kind, professional, and helpful. He was probably the one bright spot in this entire experience and I appreciate the way he treated us. My frustration is not with him personally. My frustration is with the condition of this property and the apparent lack of upkeep. I have stayed at Candlewood properties across the country, and this is by far the worst Candlewood Suites I have ever experienced. I honestly couldn't believe this property carries the Candlewood name. I hope someone from management and IHG corporate takes this review seriously. This location needs more than a little maintenance. It needs a complete overhaul of the cleanliness, appearance, rooms, bathrooms, laundry facilities, and general upkeep. When you are a loyal rewards member who specifically chooses a brand because you trust that brand, you shouldn't walk into a property and immediately wonder how it was allowed to get into this condition. I love Candlewood Suites. That's exactly why this experience was so disappointing. I expected the Candlewood experience I've had at other properties — and unfortunately, I got something completely different here.
• NB

  Nathaniel Breedon

  Sep 21, 2026
  1.0
  I just recently came to this hotel on a trip for a wedding. I paid for a Suite and the fire alarm system was down and the phone disconnected. After speaking with staff multiple times over 5 days about the issue and being promised it being fixed by not only the staff but the regional manager, it was never fixed by staff causing me to have to do it myself cause of no staff urgency to fix safety matters promptly. Hugely disappointed and will be disputing the bill.
• AM

  Alayna Mysliwski

  Sep 19, 2026
  1.0
  My family and I checked in for one night at this hotel and I’m glad this is all I booked for. We had an event the next day in the area so thankfully didn’t not have to stay long. My husband made the reservation in advance for their biggest room. We got there the day of at 4pm (check-in) was 3pm. When we got there the front desk said that “your room is not ready yet”. Started off a little irritated but sometimes things happen. We waited around for an hour just for them to tell us that they put someone else in the room that WE booked in advance, this was their biggest room and we had 6 people total traveling. They said there was nothing they could do besides put us in a room. We squeezed in 2 queen beds but still to this day charged the rate of the other room which was double the price. I was told to contact the regional manager on Tuesday since she would be back from vacation then. I called - she was not in, took a message - No callback. I’ve called multiple times since, message was taken again but still no callback. This is now going on 3 weeks of trying to get this sorted for a refund that is due. I need a call back before I escalate further.
• AT

  Andrew Tucholski

  Aug 29, 2026
  4.0
  Rooms are clean and the hotel grounds look well kept.