Candlewood Suites Grand Rapids Airport by IHG

Reviews

• AM

  andrea morse

  Jul 31, 2026
  1.0
  Absolutely surprised by the lack of professionalism by the manager and disgusting rooms and hallways. I can only hope ownership supports and helps those running this place. When arriving to our room we found it unlatched, a bed unmade and it smelled like stale cigarette smoke. When we called the front it was a quick sorry and you can check out, she did not want to hear us out on anything and was ready to get rid of us. Attitude and shortness from the moment we came to the front. Our voices were not raised and she started yelling at us and told us that we were acting rude. We were so confused. She pointed at me and told me to not talk to her and leave. She told me to take my children out of there when she was the one yelling ready for a fight in front of my children. Something had to be going horribly wrong that day because we did nothing to escalate the situation but state our concerns and see what they could do about it, but she did not want to hear it and decided we were the "enemy" against her from the start, when we just wanted to talk about our concerns. I pray she doesn’t treat everyone this way. Still in shock. Stay away.
• BB

  Bohdan

  Jul 20, 2026
  1.0
  This is the worst hotel I have ever stayed at. We’ve been here for eight days, and there have been problems every single day. First, we had to go and have our room key cards reprogrammed twice a day. Then, when the toilet broke, they gave us a plunger so we could fix it ourselves; when we asked them to send someone, they replied, "We thought you had handled it yourselves." Also, our laundry basket was stolen. Think twice before coming here
• CT

  Chris Trapp

  Jul 18, 2026
  1.0
  Every hotel has flaws Every hotel has bugs Every hotel has very rude front desk ppl Every hotel has loose furniture Every hotel will never satisfies ppl Every hotel will always have issues The country inn is set up like candlewood holiday in. You want quiet ppl, quiet gatherings, come to country inn. U will be treated and greeted with a smile. The maintenance ppl are very quick to your response. Fastest crew, team work is excellent
• LW

  Lorissa Williams

  Jul 15, 2026
  1.0
  I rarely leave negative reviews, but this stay warrants one. What should have been a comfortable extended stay became a series of maintenance failures, unprofessional customer service, and serious safety concerns. From the beginning, the elevator door would not fully open and repeatedly bounced back toward guests while they were entering or exiting. We have video of this. It concerned us enough that we stopped using the elevator and took the stairs. Another guest had the same concerns and also chose to take the stairs each time. Our room key repeatedly stopped working. Rather than resolving the issue, front desk staff initially blamed us for keeping the card near our phones. The next excuse was the hotel's cards and equipment were old and that there was nothing they could do; it was what it was. The focus seemed to be on assigning blame instead of fixing a recurring problem. Our toilet would not flush upon arrival. I repaired it myself because we needed a working toilet. The headboard also had a large visible stain where someone's head had clearly rested, which was unacceptable from a cleanliness standpoint. The hotel then lost hot water for more than eight hours. We were repeatedly told it would only be "a few more minutes" or to just “leave the water running until it got warm” and promised a phone call with an update that never came. We had to continue going to the front desk ourselves because no one followed through. The final incident convinced us to leave. Smoke filled the second-floor hallway, and my girlfriend walked out of our room believing the hotel might be on fire. We immediately notified the front desk, who ran upstairs to investigate. We waited outside for approximately 30–45 minutes because we had no idea whether the building was safe. During that entire time, staff came outside, saw us standing there, and never once acknowledged us, explained what was happening, or told us whether it was safe to return inside. There was enough smoke that we genuinely believed there could be a fire, yet no alarm sounded. Given the maintenance issues we had already experienced, that raised additional concerns for us about the condition of the building's safety systems. We eventually went back inside ourselves and were told what occurred. To make matters worse, some of the staff were incredibly rude and unwelcoming. On more than one occasion we were met with dismissive attitudes, and one employee repeatedly looked us up and down with an obvious sneer before forcing an insincere smile when she realized we noticed. It was unprofessional and made us feel unwelcome throughout our stay. We checked out early because we no longer felt comfortable staying. There was no contact information for managers and all I was consistently told was “I’ll make sure they call you”. Surprise, surprise, that call never came. Maintenance problems can happen at any hotel. What cannot be excused is repeatedly failing to address them, blaming guests instead of solving problems, failing to communicate during what appeared to be a potential emergency, and treating paying guests with indifference and disrespect. Based on our experience, I cannot recommend this property. We are finishing our stay at another hotel close to the same price, but the hotel is cleaner, the staff professional, and no issues to date.
• TO

  Toby Van Over

  Jul 10, 2026
  5.0
  Friendly, clean, professional and courteous staff. Only stay there a few times a year and each time they recognize me an warmly greet us. High value!