Holiday Inn Express & Suites Grand Blanc by IHG

Reviews

• MR

  Maria Rivera

  6 days ago
  5.0
  Thank you for the wonderful, friendly serbice of this hotel. Especially, Ms. Bibi Beasley , in charge of the kitchen, foods, dining. And Shelly, ftont desk,. It was extremely clean, very friendly, charming lady. We r a valued customer of Holiday in express under my Bf Bruce Hoeger. Keep up the good works! Im commending her for a merits/upgrade in general Job well done.
• PN

  Patricia Neil

  Aug 15, 2026
  5.0
  This hotel is so worth staying as long as you want. Wonderful service and delicious hot breakfast all the way till 9:30. Coffee, tea and hot cocoa 24 hours a day! Rooms are large with very comfortable beds and all amenities you could want. I highly recommend this Holiday Inn Express and Suites in Grand Blanc, MI!! I booked a second night because I didn't want to leave.👍
• SM

  Sara McCutcheon

  Aug 11, 2026
  1.0
  If I could give a negative review I would. We stayed with our daughter in this hotel so that she could visit her great grandmother for the first time. Upon checking in I had called 3 days prior to request that a crib be brought in the room. Once we got there the crib was not in the room but they did bring it up. We stayed over 4th of July and due to the location we experienced fireworks being shot off at all hours of the night. Now I know there is nothing the hotel can do but it was annoying. We stayed in two rooms while there. The first room had a closet/ dresser that was not attached to the wall and shook every time you walked by. It was very unsafe. We let them know, nothing was done. Also the first room our toilet/sink in the room leaked and we had standing water. So they decided to move us. They did upgrade us to a family room which we appreciated. However the second room had cockroaches. I took a picture of one that I managed to kill on the table that was provided. The shower/tub did not drain so when you showered you stood in your own water. Photo was taken. Then the air conditioner unit in the second room leaked. Making noises all night. During our whole stay housekeeping never once changed the sheets and only replaced the towels after we asked the front desk 6 times. The same day they replaced the towels we had alcohol in our room we notice the alcohol had been consumed by someone other than us. When I told them about all this I got told that they can offer me points I asked for a partial refund and was denied. I was told to call the 1800 as we booked through google they could not refund us but that if we called that number we would be able to get a refund. Upon calling that number I was told they already upgraded the room so there was not a lot they could do it was up to the general manager of the hotel. Would I like to put in a ticket with him. I was told we would hear from him within 3 business days. I am still waiting. This was again July 4th holiday. It is now 8/11. I submitted a charge back to our credit card and was denied even thought the conditions were awful. While the manager never reached out to us they were able to send in documentation to the credit card company. Oh and on top of that I got sick from the hotel, and lack of cleaning. It was strep and covid. So avoid at all cost! Dated! Furniture falling apart! Tubs not draining! AC units leaking! Sink and toilets leaking! Dirty! No housekeeping! And thieves!
• EB

  Erin Burress

  Jul 22, 2026
  1.0
  Air conditioning quit at 3am the front desk said nothing they could do. Continental breakfast that was supposed to be from 7-10 was out of food at 9:30, this was a horrible experience. I paid $201 to have one of the most miserable nights my kids and I have ever had!
• LS

  Lynn Spencer

  Jul 21, 2026
  5.0
  We stayed at this hotel for three nights this past weekend while in town to lay my mother to rest beside my father. It was an emotional and stressful trip, but from check-in to check-out, our experience at the hotel was exceptional. Every member of the staff was kind, respectful, compassionate, and genuinely caring. They answered every question and addressed every concern without hesitation. When they learned the reason for our stay, each person offered sincere condolences and let us know they were thinking of our family during such a difficult time. Their kindness meant more than they probably realize. During one of the hardest weekends of our lives, they helped make everything just a little bit easier. I am truly grateful for their compassion and would highly recommend this hotel to anyone looking for outstanding service and genuinely caring staff.

Frequently Asked Questions About Holiday Inn Express & Suites Grand Blanc by IHG