Holiday Inn Express & Suites East Lansing by IHG

Reviews

• CC

  Cindy Chaney

  Apr 26, 2026
  5.0
  Shalini is a very respectful listener also helps you if having complications i suggest she be manger she's perfect.
• MP

  Maggie Persall

  Apr 26, 2026
  5.0
  They are so cheery
• LF

  Lindsay Frederick

  Apr 14, 2026
  1.0
  Absolutely terrible customer service. I made this reservation weeks in advance and, due to circumstances completely out of my control, my flight was cancelled because of severe weather and I was diverted to another city. I called to explain the situation to the general manager, expecting at least some level of understanding or flexibility—but instead was met with zero empathy and a refusal to waive the penalty fee. I was literally in transit and unable to cancel until I landed, yet that didn’t seem to matter at all. Policies are one thing, but basic customer service and common sense should come first—especially in situations involving airline disruptions. As a loyal IHG member who stays at their properties weekly, this experience is beyond disappointing. Loyalty clearly means nothing here. Because of how this was handled, I will seriously reconsider staying at IHG properties moving forward.
• LL

  lillian

  Mar 15, 2026
  5.0
  This hotel is great! Shelia B is OUTSTANDING, she makes all the breakfast and lunch food! Every time I stay here she is what I look forward to! She deserves a raise
• AP

  Allison P

  Mar 8, 2026
  5.0
  Everything was fantastic. Hot coffee on tap, room service was prompt, my room was clean, the hot water worked fine, all my appliances worked and the wifi was fast. Never made it to breakfast but the drink machines and the coffee bar are always open. I had zero issues checking in or out. Yes, the pool is being drained and cleaned, but that has to happen sometimes with pools and I didn't come here to swim. If anything it's good to see the pool being serviced, sometimes I don't trust hotel pools. If you're planning to bring the family and the pool is a deal breaker, they were upfront about their maintenance schedule and it's supposed to be open again by March 18th or something. Otherwise, everything is great. There's tons of free parking. Cameras on every floor so you don't feel unsafe on smoke breaks or in the halls. Fire extinguishers posted visibly. Room service was trustworthy around my stuff when I left and came back. Nothing missing. This is probably one of the best hotels I've stayed at for the price and the rating, and I've stayed in quite a few. Holiday inn rarely disappints but this is definetly one of the nicer ones in my opinion. Also they will give you a coffee maker if you ask but my room didn't come with one automatically. I didn't feel the need since the machines in the lounge were so new looking and easy to use. Also, side note. My room was handicapped accessible. I am not handicapped and didn't ask for this, but since I had this feature, I will add, the bathroom was quite spacious, there were bars everywhere for easy gripping, the toillete had no seat, and generally it felt like if I brought my handicapped friend they would have been alright in this room. As another reviewer posted, the light switches are still kinda high. There is a handicapp accessible panic button mounted outside the room near the door. I think my only complaint would be one of the outlets in my room didn't work, the top one above the desk, but the other ones all did.