Best Western Benton Harbor-St. Joseph

Reviews

• JS

  Johannah Schultz

  1 day ago
  5.0
  The good: We were so impressed with the pool (indoor/outdoor!) and the breakfast- so fresh with good protein and treat options! Our family of 6 enjoyed ourselves- the room was clean and good shower pressure. Good room service. The bad: the shower didn’t drain very well, so hopefully they look into that. Also, not sure if it was locals or workers, but there were people walking in through the lobby with travel mugs to grab coffee and it smelled strongly of weed - so hopefully they look into that as well! But it didn’t affect our experience- just felt trashy. Nothing felt unsafe and the place was well cared for. Will stop again!
• LP

  Lesya Pasichnyk

  Jun 30, 2026
  5.0
  We had a wonderful stay at this hotel! We are a family with two young children (2 and 8 years old), and everything was comfortable and convenient for us. We were just passing through and stopped here by chance for one night, but we enjoyed our stay so much that we decided to extend it for another night. Our room was very clean, and the bed linens and towels were fresh and spotless. The housekeeping staff did an excellent job and kept everything in perfect condition. The lady at the front desk was incredibly kind, welcoming, and helpful. The breakfast was delicious, with a good variety of food, and it was a great way to start the day. The hotel has a friendly, peaceful atmosphere, and we truly appreciated how comfortable and relaxing our stay was. Thank you for making our family feel so welcome!
• DS

  David Shapiro

  Jun 29, 2026
  1.0
  Room 133 The room smelled like someone had just smoked cigarettes minutes before I walked in. The AC unit blew air that smelled musty , mildewy, borderline unsanitary. Bathroom and shower curtains smelled like urine. Loud and rattling fan in the bathroom. Immediately requested a new room and was told by someone who I believe was the GM of the hotel that it was fully booked that night. I asked to be switched to a new room as soon as one became available and asked for the request to be noted. The front desk (maybe GM) handed me a can of smoke-odor remover spray and told me to try that. Did not fix the odor in the room. Nothing improved the next day after housekeeping. Didn’t think the hotel seemed fully booked the first day but it definitely did not seem fully booked the next day. Still was never offered another room. It was the most unpleasant hotel room I’ve ever had to stay in. Considering all this I should have spent the extra money for any other hotels nearby that were only slightly more expensive than this one.
• KD

  Kevin Dininger

  Jun 28, 2026
  4.0
  Good mid tier hotel. Clean rooms and decent breakfast. Pool was a little iffy but still fine.
• CW

  Chennell Williams

  Jun 13, 2026
  1.0
  I recently stayed here n they stole my deposit after seeing me in there camera frequently goin outside to smoke. After I questioned 10days later about my deposit the two workers at the front desk one being Indian n the other being white told me I had to talk with the head housekeeper upon me speaking with the head housekeeper she stated that she did not know what I was talking about!!! 🤔 so then I preceded to ask for the manager that hasn’t been in since every time that I’ve called moral of the story is they have poor management n communication skills n I wouldn’t refer anyone to them

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