Holiday Inn Express & Suites Bay City by IHG

Reviews

• LW

  Liana Wonnacott

  May 5, 2026
  5.0
  Staff was helpful, courteous, and prompt. Rooms were spacious and clean. Breakfast was very good. Location was great, minutes away from everything with a Meijer across the street. Absolutely recommend.
• AA

  Amber Anderson

  May 1, 2026
  5.0
  Manager very nice lady. Hard working and keep her staff moving smooth. Team all nice and helpful. I stayed out here for a month for work ... hot water , AC and heater worked, and close by grocery store, liquor store and food places. Walking distance. Indoor pool, warm when its cold out and cool when its warm out. and little weight room w cardio and free weights.
• TT

  T

  Mar 2, 2026
  2.0
  Room is right next to the elevator and I can hear the cables squeaking and elevator moving constantly against the wall near the bed. Awake all night
• RG

  redfeather Gotti313

  Feb 23, 2026
  5.0
  Great location right off of the highway. Rooms were clean and comfortable and fully equipped. Staff was friendly.
• SD

  Sarah Dimet

  Jan 18, 2026
  1.0
  We stayed here for my son’s hockey tournament. While the room itself was clean and comfortable, the service and lack of compassion were extremely disappointing. I booked this hotel specifically for a connecting room for our family of five (including 2 year old twins). I called ahead and was reassured multiple times that a connecting room would be available and was even guided on how to book correctly through Expedia. At check-in, we were told one of the rooms was still occupied and that no connecting rooms were available. only to later be offered one after pushing back, which made the situation frustrating and confusing. We reserved two nights but had to leave after the first due to a medical emergency involving our 5 year old (epilepsy). On medical advice, we were guided to get him to DeVos Children’s Hospital. We returned only to grab our belongings and checked out early, requesting a refund for the unused second night. Despite explaining the situation and offering to give medical documentation, the hotel repeatedly denied the refund and directed us back and forth with Expedia who confirmed the hotel was responsible for approving a refund, not Expedia. Clean rooms do not make up for poor communication and a complete lack of empathy. This was a very disappointing hospitality experience.

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