Staybridge Suites Auburn Hills by IHG

Reviews

• KD

  Kris Drumheller

  Jun 28, 2026
  5.0
  Great outdoor area, good breakfast, and plenty of quiet spaces to walk your dog.
• KH

  Kelsie Hook

  Jun 25, 2026
  5.0
  The rooms are nice, the staff is absolutely lovely! Thsnk you Anthony for all your help
• MS

  Megan Sisson

  Jun 17, 2026
  5.0
  Enjoyed our stay here! Nice & spacious rooms!
• MK

  Melissa Kelly

  May 17, 2026
  1.0
  Roaches
• SC

  Sarah Clifford

  Mar 2, 2026
  2.0
  We stayed at Staybridge Suites Auburn Hills while our high school teams were in town for a state tournament. Initially, everything seemed perfectly fine, but as our stay progressed, several concerning issues arose that would make me hesitant to book this property again on my own. On our first night, it was late and we were settling in and arranging sleeping accommodations for our family. When my oldest daughter attempted to pull out the sofa bed, she mentioned that it didn’t look very clean and decided to just sleep on the couch as-is. As we pushed the pull-out bed back in, a used condom fell onto the floor. That was an incredibly uncomfortable and inappropriate situation to navigate with my 12-year-old, while my 15-year-old looked on in complete disgust. This incident immediately caused us to question the overall cleanliness of the room. Because it was late and we had an early morning ahead of us, we chose to address it the following day. The next morning, we went down for breakfast quite early before heading to the tournament. My youngest child noticed mold on several bagels and pieces of bread. Seeing that in the breakfast area further compounded our concerns about sanitation and quality control. When we returned later that day, I informed the front desk associate about both issues. He appeared genuinely mortified, especially regarding what we found in the room, and said he would speak with housekeeping and arrange for a deeper cleaning. However, by that point, it didn’t benefit us; it would only help future guests. There was no further follow-up, apology beyond the initial reaction, or effort made to remedy the situation for our family. We also attempted to use the pool during our stay and discovered that room keys do not grant access. After walking down to the pool area, we had to return to the front desk, assuming our key wasn’t working. We were then told that a staff member must personally unlock the pool area for guests. This policy seems extremely inconvenient. If someone needs to step out, even just to use the restroom, which is located outside the locked pool area they would have to return to the main desk to be let back in. It made what should have been a simple, relaxing amenity unnecessarily complicated. Overall, while the location was convenient for the tournament, the cleanliness concerns and lack of meaningful resolution left us disappointed. Unfortunately, these experiences would make us think twice before booking here again.

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