Best Western Plus Waterville Grand Hotel

Reviews

• CI

  Cassie Irish

  5 days ago
  1.0
  DON’T STAY HERE! Found bed bugs at 1am after getting back late from a concert, packed up and went to tell the front desk what happened and that we would be leaving (3 hour drive home in the middle of the night). We were then DECLINED a refund for our stay we didn’t even complete due to finding bed bugs at their hotel.
• BB

  bog

  Aug 16, 2026
  1.0
  1 star rating is generous, if i could do a 0.2-0.5 star rating i would. Room was clearly cleaned by doing the absolute bare minimum. Toilet didnt flush, sink barely drained, mold on the shower curtain, and the best part was the mouse droppings underneath the sink in the bathroom that has probably never been cleaned because like i said, the absolute bare minimum was done for cleaning. thermostat in the room also didnt work. The beds were fine, location is fine its right off the interstate and near walmart as well as a bunch of fast food places. I was looking forward to the free breakfast but after seeing the mouse poop had no appetite. For almost $150 dollars for one night i expected a lot better, or at THE LEAST FOR IT TO BE CLEAN. Do better bestwestern, I called the health inspector too by the way
• DB

  Debbie Banahan

  Aug 7, 2026
  5.0
  We were here on a bus trip from NYC and surrounding areas.This hotel is very clean and neat.The rooms are cleaned daily.Positive exchange with front desk help.The kitchen staff are lovely.Paula,the hostess and Robin,the waitress are friendly and hospitable.Very accommodating! Breakfast is a sit down meal with juice,coffee,tea,eggs,,sausage,bacon etc.You can get a muffin or an English muffin! Very plentiful! My 3rd time here and would re t urn for another good experience!
• HH

  Haqikah

  Aug 7, 2026
  5.0
  Truck driver review: Irish pub has hot free complimentary breakfast, big beds, indoor pool is open, front desk is very polite and friendly. We loved it here and we look forward to returning back to Maine for more loads.
• AW

  Amanda W

  Aug 1, 2026
  5.0
  Room was nice .. we also loved the pool.. it does have a fitness room as well staff was really nice ...It has a restaurant/ bar inside but we got up a little late and had to get everyone showered and moving so we didnt eat there had to be some where .. lots of places close by so if u need anything its there

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