Candlewood Suites Portland - Scarborough by IHG

Reviews

• VN

  Virginia Nelson

  May 4, 2026
  1.0
  BEWARE GIVING ANY OF YOUR CARD INFORMATION to this hotel If I could give a zero star I would NO management on site, during the weekends to contact. not that it makes a differences management is very unprofessional rude along with front desk and housekeeping this hotel and rooms are not clean. I woke up to bug bites on my leg dirty undergarments from guest in the hallway and trash also FALSE charges on my credit card. When I left the hotel I noticed charges, I didn't authorize when trying to speak with front desk I was told I should have staff come back up to the room to verify the condition of the room. I explained I have never had staff come to inspect a room after my stay. since front desk refused to refund my card, the police were called to the hotel only for the front desk to deny access back into the room when trying to prove I was not at fault for any damages or smoking of any sorts. The police said to bring it to civil court the staff is very unprofessional and rude telling me good luck disputing any charges. The housekeeper WAS very dishonest scamming guest for cleaning charges that never happen beware I will be reaching out to the BBB
• AN

  Anne Nealon

  May 4, 2026
  2.0
  To start, the room was nice. It was clean and there was plenty of space. Upon arrival, the location looked fine. Unfortunately there are a number of people that are just hanging around the entrances all throughout the day. The door to our building states that it is locked and you need a key to enter “for your safety”, yet at no point was this door locked. There were hand written notes on the window reminding people to not leave cigarettes on the window frame and the trash cans outside were overflowing. The most worrying part was when our key stopped working for our room, not a big deal, I went to the front desk to reset it I was not asked for any identification. So anyone could have just requested a key to my room? I do not typically write negative reviews, but please beware of staying at this location.
• KJ

  Kevin DeJesus Jr

  May 2, 2026
  5.0
  Affordable. It says online
• MM

  Melissa

  Apr 29, 2026
  1.0
  I thought based on location this may be a nice place for a kid free night away. It is not. The rooms are not clean. There was a big clump of hair right on top of the shower drain. The floors had not been vacuumed or mopped. The sheets were thread bare, pilly, and rough. The incidental charge was higher than the room rate lol. The kid at the desk could use some customer service training. They didn’t even ask for my credit card and just tried to run the one I booked it with without asking, which is a credit card security nightmare. 10/10 do not recommend.
• ND

  Nicole Davis

  Apr 27, 2026
  2.0
  Rooms are better than the pictures. I knew the second I walked into the entryway and it smelled old it wasnt a good sign. IHG is a trusted brand that I usually have no issues with. The second we walked into the room I saw stains on the chairs, the room was not spacious like advertised, and the stairs and carpeting inside the hallways was filthy. One thing I look for in a hotel is if it smells clean and this place doesn't even smell like it had been cleaned. I travel a lot for work so I'm very particular and cleanliness. It was misleading because I read many compliments about cleanliness. Luckily, Expedia worked with me and I was able to move my 6-day reservation to different hotel. They issued me a night credit because the hotel would not refund me my money. Definitely would not ever stay here or recommend it. Unfortunately it gives the ihg franchise a bad name.

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