Brand Certified
The Grand Hotel
4.2(106 reviews)
Certified by The Grand Hotel • Aug 30, 2026
Business Details
1 Chase Hill Road, Kennebunk, ME
04043, United States
Certified by The Grand Hotel • Aug 30, 2026
(800) 597-9408
Certified by The Grand Hotel • Aug 30, 2026
https://www.thegrandhotelmaine.com/
Certified by The Grand Hotel • Aug 30, 2026
About
Certified by The Grand Hotel • Aug 30, 2026
Hotel
Located on Chase Hill, the Grand Hotel is a charming retreat in Kennebunk’s picturesque Lower Village. This stunning destination blends classic New England architecture with elegantly designed guest spaces. With art galleries, shopping, and dining just moments away, you’ll have easy access to the best of downtown Kennebunkport. Be sure to visit the exceptional Rosella Sushi Restaurant on-site, where you can indulge in fresh sushi for a memorable dining experience during your stay.
Location
Certified by The Grand Hotel • Aug 30, 2026
Hours
Certified by The Grand Hotel • Aug 30, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.2
106 reviews
5 stars
68
4 stars
13
3 stars
9
2 stars
6
1 star
10
- SLStephanie LytleJun 28, 20265.0A must stay
- TMTina MeadeJul 1, 20212.0The hotel is in a great location, walking distance to downtown. We paid almost $400 for a room with a balcony. The room was large - a suite with a kitchenette & nice bathroom, and the balcony was lovely. However, the carpet was covered in stains and the air conditioner was both extremely loud and not capable of cooling the room. WiFi very limited - could only connect in certain parts of the room. On top of that, the customer service was challenging. There was no front desk staff on site - a remote desk by phone and a texting service. We arrived at 3 pm (time of check in), and could not get a straight answer from the remote desk, nor the texting service, when our room might be ready (despite it being guaranteed check in time). The employee on the remote desk line was difficult to speak with, and while the texting service was very polite and trying to be helpful, we stood in the parking lot for almost 20 minutes waiting to get an answer (as could not get into the hotel without a key, and the electronic key had not been sent and ultimately did not work). Overall, not worth the cost and won't be returning.
- BPBrenda ParadisDec 27, 20205.0We had a great stay at the Grand Hotel in Kennebunk! Even during this restricted environment we are all living through they found ways to personalize the visitor experiences. Thank you!
- FSFarmer StacyMar 2, 20195.0Clean. Inviting. Beautifully vintage inspired rooms. All of the little things that leave a fantastic impression. 5 stars. I've stayed all over the country but this, by far, has been a wonderful impression.
- SHSteven HebertDec 22, 20184.0Modern with nice rooms and great location
Frequently Asked Questions About The Grand Hotel
What is your service dog policy?
We welcome Service Dogs as defined by the Americans with Disabilities Act(opens in new window).
The Kennebunkport Resort Collection complies with the ADA, state, and local laws regarding Service Animals. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.
If bringing a service dog, we ask that you inform our team at the time of booking so we can prepare for your arrival. Service dogs are to remain under the control of the owner, whether by voice command, leash, or harness and may not be left unattended in your hotel room. A service animal may be asked to leave the premises if either (a) it is a direct threat to the health or safety of others, or (2) it would result in substantial physical damage to the property of others, or (3) it substantially interferes with the reasonable enjoyment of the accommodations by others.
Guests traveling with a service dog will not be charged a pet fee. However, charges may be incurred, should a service animal damage or soil the premises.
What is Sensible Weather™?
If you added Sensible Weather™ coverage to your Grand Hotel reservation, you’re protected with a weather guarantee. If weather impacts your stay, you’ll automatically receive reimbursement for qualifying weather – no forms, no claims, and no hassle. It’s the easiest way to enjoy weather protection for your vacation and book your trip with confidence.
What is your Emotional Support Animal policy?
We love pets at the Kennebunkport Resort Collection, but they are not allowed at the following KRC properties: Grand Hotel, Kennebunkport Inn, The Boathouse, The Cottages at Cabot Cove, The Tides Beach Club, and Goose Rocks Beach House. Animals, including emotional support, comfort, or companion animals are not considered service animals under the ADA and/or state and local laws, and are not allowed on the premises. We reserve the right to not provide accommodations or ask a guest to leave the premises should they be in violation of this policy.
What is the minimum age to check-in?
To ensure a safe and comfortable stay for all our guests, we require that individuals be at least 21 years of age to reserve and check into a room.
What is the cancellation policy?
We require a minimum of 48 hours' notice to receive a refund of your deposit, less a $50 administration fee. Please note, guests are always welcome to send a friend or family member to take their place as a guest of the Grand Hotel.
Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. The Grand Hotel does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.
How will I be charged?
All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check and gift certificates(opens in new window) issued by the Grand Hotel and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking.
Are there any resort fees?
A resort fee of $20 per night, 9% Maine State Sales Tax, 2% Destination Fee, and a 1% Community Impact Fee(opens in new window) are applied to all room reservations.
Included in the nightly resort fee is: wireless internet access, beach cruiser bikes (seasonal), two-hour kayak rental (seasonal), on-site parking, and morning breakfast bites.
Our Destination Fee is collected to fund the promotion of Kennebunkport as a destination, support the growth of attractions and events in the area, and to sustain other tourism development initiatives.
The Kennebunkport Resort Collection is committed to keeping the Kennebunks a welcoming locale and building up our community through charitable and service initiatives. Our focuses are affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.
Brand Certified Facts from The Grand Hotel
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Certified August 30, 2026Yext Knowledge Graph
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