Holiday Inn Express Biddeford by IHG

Reviews

• AM

  Amy M

  Jun 27, 2026
  1.0
  We were surprised at the poor service we received here as we have stayed at other Holiday Inn Express hotels and have always had a good experience. My husband and I stayed at this hotel for 2 nights as it was close by to a work assignment I had. For starters we arrived at 3:45pm. No one was at the front desk and we waited over 5 minutes for someone to appear. We wondered why there were about 15 people sitting in the lobby staring at us. When the front desk worker finally appeared she told us we were not able to check in until 4pm and to wait in the lobby/breakfast area. Ok, so that explained why so many others were waiting in the lobby and were focused on the front desk. So we joined the others waiting. At exactly 4pm the front desk worker motioned for the people closest to the front desk to come forward to check in. Someone else had arrived after us but before 4pm so we wondered how the lone front desk worker was going to keep track of who arrived first and so on. When our turn came to check in it was 4:15pm. So much for a 4pm check-in! Since the hotel did not seem busy it seemed a bit ridiculous to wait until exactly 4pm to check all of the guests in and with only one front desk worker. When we arrived at our room we noticed an odor like perfume or cologne. After the hassle of checking in we decided to just deal with it as opposed to asking for another room. When we returned to our room at the end of the next day our card keys did not work. So we trudged back down to the front desk. The front desk worker re-activated our keys and no apology was given. We asked why our keys were de-activated and we were told a mistake was made and the keys were only activated for one night versus two. Upon check-out I asked for a printed receipt as I needed this for reimbursement purposes for my job. The front desk worker appeared to struggle with this request. After several minutes she asked if I could accept an email receipt instead. I told her that if possible I really wanted a printed one. After several more minutes she finally figured out how to print the receipt. During our entire two day stay the young lady at the front desk was the only one we saw working it. We really felt sorry for her as she seemed quite overwhelmed. It was obvious she made the mistake with the card keys and was not trained on how to print a receipt. The area across from the parking lot was under construction so we had to endure some construction noise during our stay. We didn't have any complaints about supplies, cleanliness or breakfast. I would not recommend staying at this hotel until they can improve their customer service experience.
• MA

  Maryam A

  Jun 20, 2026
  1.0
  I am beyond disappointed with this hotel. After staying last Saturday, my husband accidentally left his original Apple Watch cable in the room. I called on Tuesday and was told by a staff member that they had found it and would put it aside for us. Since then, my husband has driven 40 minutes after work on multiple nights to pick it up. Every time he arrives, he is told they can’t find it. This morning, I called again and spoke with a staff member for about six minutes. He told me the cable had been found, that it was being kept in another employee’s locker, and that he would take it out, put it at the front desk, and leave a note with my husband’s name on it so he could pick it up that night. He assured me there would be no problem.My husband went there tonight, once again making the 40 minute drive, and was told they couldn’t find it. How is that possible when I was literally told just hours earlier that it was located and ready for pickup? The most frustrating part is the constant misinformation. Every time I call, I’m told they have the cable and that we can come get it. Every time my husband shows up, they suddenly can’t find it. We’ve wasted time, gas, and multiple trips because of their lack of organization and communication. This isn’t some random cheap cable it’s the original Apple Watch charging cable, which is not inexpensive to replace. The entire situation has been handled poorly from start to finish. If you tell a guest you’ve found their property and it’s ready for pickup, then it should actually be there when they arrive. This experience has been incredibly frustrating and disappointing.
• DH

  Diane Harjula

  May 18, 2026
  5.0
  Exceptionally clean, friendly staff, loved it!
• HJ

  Holly Jandreau

  Apr 20, 2026
  5.0
  Very nice! Very clean, new facility. Great coffee, breakfast. Bedding new. Customer service amazing. Very nice people. Shopping and restaurants close by. Pool area Very clean, we'll kept.
• TS

  TAMMY Sowards

  Apr 11, 2026
  5.0
  ITS ALL REDONE SO THAT WAS A PLUS, BUT NO PETS AND CHECK IN NOT TIL 4 PM

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