Holiday Inn Express Washington DC N-Silver Spring by IHG

Reviews

• ES

  Ervin Sterling

  3 days ago
  1.0
  Listen, folks: Please, beware of this hotel. I stayed here on the night of Aug21-22. The hotel, itself, was very nice. It has been recently renovated, and was well worth staying. The problem comes in with the amenities hold that is standard when you stay in a hotel. This hotel never released the hold, and, instead debited my account for $80 (the hold was $100, with $20 charged for parking) it should not have taken. Now, i know mistakes happen all the time, so I called to find out why theyd taken my money. The person who answered the phone asked me for identifying information, which I gave, then asked me for the card number Id used. He then proceeded to tell me the card number Id given was not the card on file. That was immediately odd to me, because I ALWAYS use the same card for hotel stays. But, okay, maybe I grabbed the wrong one. I looked at the card Priceline had recorded me using to book the on their app---same card I always used. I then signed into my bank account, and the account from which the money was withdrawn was the one connected to the same card. I informed the person on the phone of this, and he insisted that, by law, he could not talk to me about this stay, at all, until I gave the correct card number. This went on, and I decided it would get me nowhere. After all, he was only following the law. It got weird when I asked him if he could provide me with someone higher up, maybe in customer service, that could help me resolve this. This guy said, his exact words, "No, Im the general manager, there's no one you can talk to other than me." I mean, wait a minute, sir: the parent company of Holiday Inn is IGH---an international conglomerate that HAS to be worth billions. There's NO WAY the last word on ANYTHING can be with YOU. I got myself up, gathered my evidence, drove myself back to the hotel, and asked to speak to the general manager. A little effeminate dude with well-landscaped facial hair told me the general manager wasnt available, but that he was the GMs assistant---in the same, exact voice as the whomever Id spoken to over the phone and who'd identified himself as the GM then. I showed him the reservation booking, with the card number. I showed him the debit for the $20 parking, with the card number. I showed him the debit for the $80 amenities, with the card number. I showed him my ID to prove it was me. Then I showed him the card. He STILL said he could only go by what was in the system, and that card number wasnt. Fine. Please let me have a number I can contact of someone in the company who can help me. He looked me in my face and told me, again, no one could help me. At this point, I was at wit's end, and raised my voice. Long and short on that, he called the police. I waited for them without saying another word to him. When they arrived, he told his side, I told mine (showing them the exact same things I showed the effiminate GM/assistant GM) and told them all I wanted from him was a contact number to someone higher up in the chain. When the police asked him to give that to me, he produced or IMMEDIATELY, and I went on my way. Folks, I don't know what's happening at that hotel, but I do know that IHG does not need to run a scam to steal $80 from me or anybody else. It may turn out to be just a glitch, I dont know, it STILL hasnt been resolved. But, Ill say, if there IS some funny business, it's right there at the hotel, itself. Otherwise, the employee I talked to would not have identified himself in two different capacities, and would not have refused me a customer relations number he had readily available. I took the police HE CALLED to get him to provide the number. Beware. Because Im betting another $80 Im not the only one this has happened to right there at that hotel.
• RB

  ReShunda Bibbs

  Aug 19, 2026
  1.0
  The rooms have no ventilation and the staff is unprofessional. When we spoke the front desk staff about ventilation they said it was not needed. Then they called about 10 minutes later and told us they had a central exhaust system. Went down later for ice cream and soda. The ice cream was thawed and refrozen. We called and told them the ice cream was bad and was offered refunds and more ice cream. We only wanted them to know it was bad. My fiancé was sick from eating the ice cream. The following morning we go for breakfast. I saw them greet other patrons. we did not receive a greeting or a warning that I was dressed inappropriately until I walked into the dining area. The attendant addressed my fiancé as I stood in front of her and tells him "she" (meaning me) needed to put on longer shorts. We asked to see the policy and we took a picture and were done with the situation but she followed us to the front desk to tell that attendant about the interaction and he(he said his name is Malichi) immediately gave us attitude. My fiancé wanted to let them know that the ice cream made him sick but he kept being interrupted by Malichi with a unprofessional and condescending replies about my clothing. Then he tells us that we can either check out or go back upstairs. I told him he can't tell adults what to do in that manner. Another attendant was present at check out. She was professional in trying to diffuse the situation. Malichi never gave me and my fiancé any professionalism and got our check out wrong 2 times. He addressed my sister and law sweetly after being rude to us. The paid parking is limited and inconvenient. I have videos of the room and the interactions with staff. This was a very bad experience from the time we arrived. They asked for almost $60 more than another HIX location that offer free parking. The unprofessionalism of some staff needs to be addressed because I don't think they would speak to others the way they spoke to us. The inventory also needs to checked. In response to the “GM”: I never denied that I was not inappropriately dress for your dining area. Your policy was never the issue. It was the handling of the situation by 2 of the staff members. We didn’t need a relocation because we were only there for that one night. We simply wanted to bring the issue to the attention of whoever is in charge in case there were adverse effects to anyone staying there. And that is on the issue of the ventilation and the ice cream. The other situation was mishandled by your staff and I have video evidence of all interactions to prove that your staff member spoke to us in a way that was preconceived and condescending. I hope that we never have to stay in that establishment again. We stayed 5 night in another Holiday Inn Express location and the stay was a complete contrast to what we received at this location.
• MW

  Matthew Wood

  Aug 19, 2026
  5.0
  I can say nothing but fantastic things about this hotel for what it is the price location fantastic deal. From the moment I walked in every staff member I encountered was fantastic, professional and very polite. They made myself and my daughter feel very welcome. Breakfast was fantastic for a hotel and the team member serving the breakfast had such a great attitude and we’re very helpful and respectful I could give them 10 stars I would I will definitely be staying here anytime I come in the DC area and I visit a lot for concerts.
• SK

  Smiley Knapchuck

  Aug 17, 2026
  5.0
  Great experience! My family is visiting DC for the first time for 3 nights and this is the hotel that we can find that is reasonable price and closer to washington DC(it’s about 25minute drive to capitol,museums,White House) . The hotel room exceed our expectation. We had a two queen size bed that is clean daily by the housekeepers. Bathroom and towels are change daily. Breakfast is what we always look forward to when we stay in the hotel and this location really surprised us. The breakfast staff did an amazing job on staying on top of things and serve very good 4-5 hot buffet options that we really enjoy having. We stayed in so many holiday hotel before and this is the one that serve the most hot meals in the buffet and it was soo good. When it comes to parking we never had a problem parking on the street after 10pm till 9am. The hotel parking cost $20/night and we never got a chance to use it as we always get back after 10 and it’s always sold by the time we came back. There is another parking garage behind the hotel and we didn’t try that one either. Also, we love the ice machine in 5th floor and we were able to use the coin laundry area they have in 2nd floor. So overall, our 3 night stay was excellent ☺️
• MM

  Me

  Aug 11, 2026
  2.0
  I will never stay at this hotel again! The elevators are extremely unreliable, the access cards only last one use and then you have to go to the front desk to renew them, the restaurant is still under renovation and there's paper scraps everywhere. Today my alarm didn't go off, and when I went downstairs at 9:35, the staff were collecting breakfast, but my child and I were told that all the restaurants close at 9:30, so they wouldn't be providing us with breakfast... Also, my husband said that if we stay for two nights, the parking fee will be $40.