EVEN Hotel Rockville - Washington DC Area by IHG

Reviews

• DC

  Denise Cox

  6 days ago
  3.0
  The room and location are fine. My concern is that when you you stay at this hotel you have to register your vehicle and then receive a parking plaque. on Mother’s Day, during the middle of the night (3am) the hotel contacted a tow truck to have my car towed despite having my information on file because I forgot to put the parking plaque in the window of my car. At other hotels, if a guest forgot to put their parking plaque in the window of their car, they would either put a reminder on your car and or check their system to ensure that this vehicle belongs to a registered guest before having it towed. Due to this, we payed the hotel the parking fees and had to pay $175 towing fee. The hotel offered us no explanation or accommodations. This was a business trip. Our group had more than 50 guests. Others within our group had this same experience on mother day. I would likely not be staying here again.
• FY

  Florrie Yee

  May 6, 2026
  1.0
  Beware! Policy changed to free cancellation “one day after Booking”! Who does that?! We will never stay there again. This was our favorite hotel for Years and I previously gave a 5 star review. We’re retirees but travel to Maryland for visiting family every 2 to 3 months, usually 1 week or more at a time. We’ve always stayed at Even in Rockville. Things changed last year when the friendly, responsive manager left. Recently I was trying to make reservation for 8 days around Thanksgiving and was shocked by the small print. I called IHG and the rep was surprised as well & tried to double check for me on the new ‘1 day after booking’ policy. She finally told me to call the hotel directly. I called & the manager didn’t pickup so I left my number & a detail message. No response. Not even a voicemail. We’re elderly but love to travel, now without Even Rockville on our ‘repeatable’ list.
• TE

  Tal Einav

  Apr 30, 2026
  2.0
  I had poor sleep, and my colleagues had worse experiences: 1. One colleague of mine staying at the same time as me got a room, and when she went in someone else's things were all spread out in that room. She went back to the lobby and requested another room, received it, and then half an hour later someone went into that room. That is two serious mishaps. 2. Another colleague reserved a room with a king bed, but ended up in a room with two twin beds. He complained for a while at the front desk and did not get a different room. 3. Within my room, you could hear every noise in the hallway (room service, other guests opening/closing their doors) and the bed was uncomfortable, so I got poor sleep. That said, the rest of the room was fine, and the staff in the morning was friendly. My understanding is that on the day we checked in, a new employee was working at the front desk, which likely caused issues #1-2.
• NA

  Nicholas Antuna

  Apr 28, 2026
  1.0
  Stayed here for the second time needless to say it will be my last. When checking in the front staff seemed very disorganized and there were a number of current guest waiting to speak to the manger which didn’t pose a good feeling when checking in. When I finally arrived to my room and was sound asleep about 15 till 11pm I have a maintenance man opening my door and coming into my room. When asked what you are doing he said the front desk sent him up to fix my door. I said I never asked for it to be fixed and why would you be doing this late at night? When I called the front desk to get further information they said “we didn’t know you were in to room” at 11pm? A little warning would have been nice… I travel a lot and have never ran into an issue like this before.
• YR

  Your Fav Reviewer

  Apr 23, 2026
  3.0
  Stay Dates: April 19–23, 2026 I had a mixed experience during my stay. The hotel is modern, clean, and in a great location with plenty of shops and food options within walking distance. Rooms are spacious and generally quiet. I also appreciated the plant-based toiletries—the shampoo, conditioner, and lotion smelled great and felt high quality. However, there were several concerns. The check-in experience felt rushed, and I was interrupted while speaking, and no reservation reminders were sent prior to arrival. My room also had maintenance issues—the sink had no hot water and leaked underneath, and the shower hose was leaking as well, which suggests the room wasn’t properly inspected. There was also a small stain on the bedsheets. From a convenience standpoint, not having a microwave in the room is inconvenient, as guests must go downstairs to heat food. The ice machines produce large ice blocks, which leads to noise at night from guests breaking them. The mini fridge had an odor, and the bathroom sink was not fully clean upon arrival. Parking is shared with a shopping center, fills up quickly, and the $20 nightly fee feels excessive. Overall, while the hotel has a modern feel and strong location, improvements in maintenance, cleanliness checks, and basic amenities would significantly enhance the guest experience.

Frequently Asked Questions About EVEN Hotel Rockville - Washington DC Area by IHG