SureStay by Best Western Prince Frederick

Reviews

• BM

  Bennett Massie

  5 days ago
  1.0
  We booked here for a wedding block because it was the only hotel which allowed pets. Booked 2+ months in advance and paid at the time of booking with a note that we had a pet. One week prior to the stay, I called to confirm that we had a pet and if we needed to pay a deposit in advance, and the front desk person said we could pay a fee when we checked in - no problem as that is normal! The sign at the front desk even confirms there is a fee but no specific room requirement (pic attached) When we arrive, the "general manager" Yash says there is no such policy and we have to book a specific room in advance, as there is no "fee" to pay with another room. He was rude and disrespectful, and outright called me a liar for what I heard from his front desk staff one week prior. He literally told me to admit I was wrong for what I heard from his front desk on the phone. Through a stroke of luck we got it figured out because some other guest booked a pet room without actually having a pet. Also, the sheets weren't cleaned, the TV didn't work, the floor wasn't swept, there is no smoke detertor and I don't even want to attempt to eat a piece of toast at their "breakfast".
• BZ

  Brooke Zeigler

  5 days ago
  1.0
  We booked a reservation for a wedding and we drove half way across the country with our dog. We booked this hotel because it was the only pet friendly place in town. When we booked the reservation we made sure to add to our reservation notes that we had a pet staying with us. We called a week before because we wanted to confirm the booking especially with our pet and the employee told us we would pay an extra fee when we showed up. When we showed up we were told that no rooms were available for us because we had a pet and we needed a very specific pet designated room. The general manager then fully blamed it on us and was extremely argumentative. He did call another guest who was staying in a pet room but had not shown up and thankfully we had a room. But at no point was any accountability taken on their part and absolutely no empathy given when we explained that we had nowhere else to go. I wish we had booked with another hotel even if it meant a longer drive to and from the wedding. In addition to all of this drama the room was disgusting.
• MM

  Mr. Mr.

  Sep 7, 2026
  3.0
  Room was affordable, but damp and musty. Everything felt wet, fro the carpet to the bedding. The king size bed was too hard. There was mold on the Bible in the drawer. Decent breakfast was available.
• AM

  Audrey Mitstifer

  Aug 23, 2026
  1.0
  To start things off I had paid ahead of time for my room with booking.com. When I got there the guy behind the counter asked for my card again, and I just assumed it would be go a security deposit. However I got charged for the entire price of the room again. When I had told him about this, and showed proof he said I would get the money back, and just seemed to push me away. When I went to check out in the morning I brought it up to the person again, and after feeling like I was pulling teeth over it he said that it was an issue that I would have to call booking.com about. Which makes no sense to me because they’re not the people who charged me twice. On top of all of this it had to be the worst sleep I’ve gotten. The room was super humid, and smelled like mold and mildew. The walls are so thin you can hear just about everything on your floor. When I woke up in the morning there was a roach on the ceiling. I don’t think I’ve ever left somewhere faster before, and I definitely will NOT be staying with these people again. I understand looking for affordable places, but you’re better off spending a little more to stay somewhere else.
• IM

  I Choose Me

  Aug 8, 2026
  1.0
  I’m only giving this hotel one star because the system requires me to give at least one. This was, without a doubt, one of the worst hotel experiences I have ever had. Had I known there was a Holiday Inn Express less than half a mile away, I would have stayed there instead. I booked this hotel for three nights. When I arrived around 4:30 PM, my two sons came inside with me while I checked in. Three men who appeared to work at the hotel were standing there, staring at me and looking me up and down in a way that made me extremely uncomfortable. When my sons noticed what was happening, they immediately stepped between the men and me One of my sons literally said to him “can I help you with something” and the men turned around And went into our room That was my first impression of this hotel, and unfortunately, things only got worse. I was initially given room 128. When we opened the door, the room was absolutely disgusting. There was garbage throughout the room, and what appeared to be soda or another substance had been sprayed on the walls and lampshades. We never stepped inside before closing the door and returning to the front desk. Check-in was supposed to be at 3:00 PM, and I arrived at 4:30 PM, so there was no reasonable excuse for the room to have been left in that condition. I then had to wait approximately 20 minutes while the front desk employee called a manager for permission to move me to another room. I was given room 120. Unfortunately, that room was unacceptable in a completely different way. The smell of mold and mildew coming from the room was absolutely horrendous. When I complained, I was told the smell was caused by humidity and that they would spray the room with Febreze, Lysol, and whatever else they could use. I have a breathing condition, and I was absolutely not comfortable staying in a room that smelled strongly of mold and mildew. I gave them another chance and returned later that evening as I was crunched for time. The smell was still so strong that I went back to the front desk and asked the employee on duty to come smell the room himself. He wouldn’t even go near the door. That spoke volumes to me. I was eventually moved to a third room upstairs. Thankfully, that room smelled okay and was reasonably clean. After two unacceptable rooms, I was relieved to finally have somewhere I could stay. The buffet I was told was from 6 to 9 AM a.m. not a buffet. The only thing that was available was toast regular coffee, Two cereals that only had about one bowls Worth in the machine and a waffle machine, and a bottle of orange juice. When buffet was mentioned, I at least expected to have decaf coffee as well or eggs or something Considering everything that Had happened , You think I would’ve at least been offered a discount on the rooms something from my trouble, but I was not instead I was the one made to run back-and-forth, even though I had at one point, asked the gentleman at the counter to check the room. He was sending me to before I got there and he just didn’t answer me and gave me another key card. The other hotels in the area were full, so I was stuck with what I got. Very disappointing truly disappointing. I am grateful to be leaving tomorrow. I will never be staying at this place ever again and I don’t recommend it to anyone The only person I apologize to is the lady that was at the desk on the night that I had to get key cards again, by that point I had lost my call and I pretty much told her off. It wasn’t her fault and I know that, but I was so frustrated and It was only the second day. I apologized. She told me she didn’t take any of it personally and she apologized for what I went through, but that’s all I got. I stay at many hotels for business and this Was hands-down, my worst experience so far

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