Best Western Plus Laurel

Reviews

• DM

  Destiny Moua

  Aug 11, 2026
  5.0
  I just wanted to say that first offs staff was very kind and helpful! Anytime we needed something the front desk lady was so kind and helpful no matter how many times we bothered her! Breakfast is 6am-9am and is honestly so great and worth getting up early for. They have eggs, sausage, breakfast potatoes, bagels, toast, muffins, yogurt, cereal, orange juice etc. so many choices that fill you up for free with your stay! There is also a very kind man that works in the breakfast area that will make your fresh waffle for you and bring it to your table! Everyone down to even the cleaning crew is so kind! it’s very clean here and a good vibe! I would definitely recommend this place to stay at.
• SB

  S Berger

  Aug 6, 2026
  1.0
  I stayed at this hotel for four days, and it was one of the most disappointing hotel experiences I’ve ever had. From the moment I checked in, the front desk customer service was unfriendly and unhelpful. Staff seemed uninterested and acted as though guests were an inconvenience. Housekeeping was equally disappointing and had to be requested daily to front desk. Towels were not consistently replaced and basic amenities were either forgotten or had to be requested multiple times. I expected much better attention to cleanliness and detail. The location was another major issue. It was EXTREMELY noisy throughout both the day and night, making it difficult to relax or get a good night’s sleep. Between traffic (hotel is right next to a very noisy road) and other disturbances, there was very little peace and quiet. Overall, this stay fell well below expectations. Poor customer service, inconsistent housekeeping, and a noisy environment made for an unpleasant four-day visit. I would NOT recommend this hotel and would choose to stay elsewhere in the future. BE WARNED!
• BB

  Bionqua Blaze

  Jul 28, 2026
  4.0
  Rooms appeared neat and tidy. Staff was friendly especially breakfast staff. Our comforter had what appeared to be blood on it when I told the front desk I needed a replacement they said they didn't have any, but offered new sheets. They told me I had to pick up the new bedding from the front. While changing the bedding I realized the sheets were also dirty, glad I had the new ones. Other than that issue the stay was fine. Our room was quiet. Would stay again. Perfect distance from Baltimore and DC.
• EE

  Eric Esser

  Jul 26, 2026
  4.0
  Was pleasantly surprised with this hotel. It's not much to look at from the outside but the inside has been updated. The front desk and staff were great and very helpful. Only real cons were the weak wifi signal, some channels were "glitchy" guessing because of the Dish TV signal, but it ended up being every day and finally the Chromecast on both TV's in our room were not working. Other than that the breakfast was ample, rooms were clean and updated, pool area was very nice.
• JD

  Jennifer Dolan

  Jul 25, 2026
  3.0
  My experience at the Best Western was good. There was nothing exceptional or bad about it. The price was reasonable, the room was very clean and the ladies that checked me in and out were friendly. The location was meh but good enough for what I needed. I do not prefer hard mattresses and mine was very firm. I also prefer my pillows to be a bit more fluffy and full. For some reason it seems like every door made a slamming noise when it closed which made it hard to sleep and I am not a light sleeper. I tried it with my own door and as hard as I tried to close it normally or lightly it still made a loud noise.

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