Staybridge Suites Washington D.C. - Greenbelt by IHG

Reviews

• AB

  Adrian Bo

  Aug 14, 2026
  2.0
  The location of this hotel is very isolated to say the least. No other nearby hotels or places to safely go eat to. The area looked run down. The room sofa still had hair on it and the shower was not well kept. Someone tried to open my car door in the morning.
• DC

  Damaris C.

  Jul 18, 2026
  1.0
  I'm not one to write reviews much but my experience here was really bad. If I could give zero stars, I would. I'm a very nice person and respectful towards others but the housekeepers in this hotel are so rude. My friend and I stayed here and when asking for towels or anything else, we were automatically given attitude. One of them even said she didn't speak English. I'm confused as to how they have people working here who can't communicate with the guest. They should at least know some basic English if trying to work in a place where most of the guest speak English. The worst part is that if you do not understand or speak their language they will ignore you, give you attitude, and look the other way. Their Manager, this big lady named Leslie do not seem to care one bit. She gives you the same attitude when explaining the issue. How can they have this type of person as a Manager here and it is why the housekeepers also do not care. It just made my friend and I feel so unwelcomed. Its a shame to have staff with no respect towards the guest represent this hotel. Besides the Manager and the housekeepers being very rude towards the guests, the rooms are dirty with beds not fully made and no ac that works. When you go out to look for a housekeeper, and call out to one, they ignore you. I also saw most of them together talking just standing around and on their phones. They need to do better if they want their guests to feel welcomed. Maybe they should replace all the housekeepers with one's who can communicate with guests and actually want to work and not just stand around ignoring people who ask for help. Their front desk staff are amazing and very friendly. I do not recommend anyone staying in this hotel. Never will I ever stay in this hotel again.
• JM

  Jose a Martinez

  Jul 17, 2026
  1.0
  Creo que no recomendaría este hotel primeramente el personal es muy malo más la manager de house keeper no dan la atención que tienen quedar no ay toallas todo mal arreglado el personal en ves de estar haciendo su trabajo los vide hablando sin a tender las agitaciones o lo que uno necesita todo mal arreglado la manager es muy repugnante le pedí un jabón por qué no tenía y me contestó mal creo que se portó así por qué vio que yo era Latino bien lo dicen el peor enemigo de un Latino es otro la tino creo que si yo fuera el dueño tendría que verificar bien los empleados que tienen por qué estás peronas. Que tiene trabajando en este hotel no son personas atentas mucho menos educadas así que no lo recomiendo
• TN

  Tiffany Newman

  Jul 17, 2026
  1.0
  Usually I leave good reviews but sadly not this time I first noticed that the halls and my room were really hot so I tried to turn my ac on and it didn’t work so I walk out my room and see a housekeeper I asked her if she can get someone to my room cause my ac wasn’t working but she quickly turned around and and brushed me off saying no speak English I was kind of shocked cause I mean that’s how you talk to guest so unprofessional but I tried to brush it off maybe she was having a bad day I don’t know but then another day came and I needed towels so I walk out and see another housekeeper I walked up to her and kindly asked if there was any way she can give me new towels I didn’t have any and to my surprise she was just as rude as the other one she turned gave me attitude and walked away and said no speak English at this point I was getting mad so I walked to the front desk and asked to speak to whoever was in charge of housekeeping soon I spoke to a lady named Leslie I believe was her name and here I was explaining my issues kindly and no shocker she was also rude kind of brushed me off I thought this was a joke at this point like no way everyone here has no manners well at this point I sucked it up until my last stay there it seems like everyone there well housekeeping wise is really rude front desk was amazing kitchen staff were nice everyone but yhe housekeepers apparently and their managers I don’t know but it seems like if your not Hispanic or speak the language they will be rude to you cause I’ve seen them be nice with certain guest and they speak in that language and no I’m not racist I’m Hispanic myself I just don’t speak it to well but either way I would never recommend this hotel to anyone even my worst enemy and to be honest the housekeepers don’t clean the rooms well I found of lot of issues with my room and I once past a room and saw like 4 housekeepers just sitting in the room watching tv and yelling across to each other I’ve worked in hotel before and I was so shocked this place in very unprofessional don’t go there it you want clean rooms and don’t expect anyone to care about what you need or to help you at least not the housekeeping staff
• KK

  K K

  Jul 15, 2026
  5.0
  The night I arrived was off the hook. I was overwhelmed. And these people didn’t just check me in. They could see I was struggling, and without me even asking, they had staff helping me move things into my room. I mentioned wanting to tip them. They said no. Who says no to a tip? People who lead with their hearts. That’s who works here. Ashram is the General Manager, and you can feel his leadership in every single interaction you have at this property. He’s shy and super kind. When your GM actually cares, it shows in the staff. And this staff? They don’t just work here. They love being here. You can tell this is not a toxic work environment because every single person is consistent. Every single one of them greets you with a smile. They crack jokes with you. They laugh with you. And it’s not inappropriate. It’s like talking to people I have known my entire life. They treat you like family. Real family. Angie is the Front Desk Manager and she keeps it one hundred percent real. She is a ball of inclusiveness. She doesn’t make you feel left out. She doesn’t make you feel like you don’t belong. She makes you feel like you are exactly where you are supposed to be. Rixa is the Director of Sales and she is one of the most compassionate, friendly, inclusive people I have ever met at any hotel. Anywhere. Pearla and Stephanie are so compassionate it almost doesn’t make sense. The warmth they bring is not something you can train into somebody. That comes from who they are as people. Jocelyn brings that same energy every single time. We belly laugh all the time. Mohammed. I have known of this man for about ten years because of my military service. Friends, interpreters, people connected to this community have stayed at this property over the years, and his reputation preceded him long before I ever checked in. He has more than lived up to it. He is the real deal. Now let me talk about the property itself. The laundry room has UniMac washers and dryers, and if you have ever dealt with Speed Queen machines at other extended stay properties, you already know. Speed Queen is the default, but UniMac actually washes your clothes. The agitation is better. The extraction is better. Your clothes come out clean, not just wet. They also have LG front loaders that handle heavy loads, and when you have a big family, that is everything. The happy hours here are like mom’s kitchen. They serve lumpia. Macaroni and cheese. Sometimes canned beer. They put real effort into making guests feel taken care of even outside of the room. Some people might look at the location and second guess it. Don’t. There are shopping centers right nearby. Everything you need is accessible. And honestly? I would choose this hotel one hundred times over any other property I have stayed at. Because of the diversity of this area, this team truly reflects the community they serve. And that matters. It matters when you walk in and you feel seen. It matters when your kids feel safe. It matters when you feel like a human being and not just a reservation number. IHG should be using Staybridge Suites Lanham as the standard. Not just for extended stay properties. For all of them. These people don’t just love their jobs. They love their guests. Their customer service comes from a genuine place. And after everything my family has been through, I can say this with my whole chest. I am honored to stay here. Truly honored. And their cameras record EVERYTHING so you don’t have to worry about safety in the common areas. They have a nice comfy computer room with two computers and comfy chairs as well.

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