Best Western Plus Easton Inn & Suites

Reviews

• DG

  Denise Gauthier

  Aug 15, 2026
  2.0
  We are several families who booked 3 suites, every one of them with issues! From dirty fingerprints, broken refrigerators, to ants! Just to mention a few. Having stayed in other BW we are disappointed. Do better Easton BW!
• MJ

  Maurita Jones

  Jul 18, 2026
  5.0
  Great breakfast! Clean rooms. Nice staff. Some rude guests! That’s not the fault of the business though.
• DM

  Dan McAfee

  Jul 18, 2026
  2.0
  Way too expensive for what was offered. Hot tub not working, and the “pool” is extremely tiny. Several things I noticed in the room were very appalling. The AC filters were beyond clogged, the pop up in the sink was broken, and there is definitely some sort of microbial growth on the bathroom ceiling. Photos attached. Very disappointed with Best Western.
• A3

  aron41 37alurd

  Jul 13, 2026
  5.0
  good
• HJ

  Heike Jagode

  Jun 25, 2026
  1.0
  I booked 7 nights at this hotel and paid $1,138.60. Unfortunately, it has been one of the worst hotel experiences I've ever had. I specifically booked a 1st-floor room, but upon arrival I was assigned a room on the 3rd floor instead. When I entered the room late that night, it was ~80°F because the AC was not working. Then they moved me to another room for the night. The next morning, I had to move again because the room they had placed me in overnight was needed for another guest. I was then assigned a room on the 2nd floor. In that room, 2 out of the 4 bulbs in the bathroom were not working. I managed with half the light until the next morning. However, the toilet was clogged and I went to a nearby Tractor Supply for toilet usage. I reported both issues to the manager the following morning and was assured they would be fixed while I was out. When I returned that evening, the light had been repaired, but the toilet was still clogged. The next morning, I reported the toilet again. Once again, I was told it would be fixed during the day. When I came back that evening, I discovered the water had been turned off because they couldn't get a plumber until the following day. Their solution? Move me to yet another room back on the 3rd floor. After packing all of my belongings for the third time, I entered the new room only to find it was once again around 80°F because the AC wasn't working there either. The hotel's final solution was to move me back to my room on the 2nd floor, but to use the bathroom in the 80°F room on the 3rd floor, located on the opposite side of the hotel, until the plumber could arrive the next day. This meant that throughout the night, whenever I needed to use the restroom, I was expected to leave my room, take the elevator or stairs up a floor, walk across the hotel, and then return to my room. I found this solution completely unacceptable for a paying guest. Throughout this entire ordeal: +++ I was forced to pack and move my belongings 3 separate times during a 7-night stay. +++ I experienced 2 rooms with broken AC. +++ I dealt with a clogged toilet for multiple days. +++ I managed to get ready in a bathroom with only half the lighting. +++ Not once did anyone sincerely apologize for the inconveniences (YES, plural). +++ Not once did anyone offer to help me move my luggage. +++ I was still expected to pay the full $1,138.60 for my stay. Problems can happen at any hotel. What matters is how they're handled. In this case, there was a complete lack of urgency, empathy, and customer service. I cannot recommend staying here.