Lord Baltimore Hotel

Reviews

• MR

  Morgan Robinson

  3 days ago
  1.0
  Overbooked the hotel and gave away our room. The room they did give us was humid. We didn't get towels, blankets, sheets, etc for over an hour and had to call downstairs twice, and we even went down there to check because the person still haven't come. And then we had to make our own beds. I can make my bed at home I don't pay a place just to make my own bed. I had a hard time sleeping afterwards. Staff was super rude the entire time as well. Even though we were super polite because we understood that they were busy, because of the concerts that was happening nearby. We dreaded going up to the front desk, and having to talk to the staff every time we went into the hotel because of the mistake they made. They did upgrade us but it was not cleaned properly and still humid in the rooms. The amenities like soap and body wash are tiny! I was super surprised at that. They also don't have on-site parking. You have to go to a parking garage. The closest one is $35 a night if you want to go in and out freely. otherwise it's a charge the second you come out of the garage. Would not recommend this hotel at all. This is my first ever leaving a review in a place. That's how much I hate this place!!!
• EZ

  edith zelaya

  Aug 12, 2026
  1.0
  Terrible Experience — Rude Staff and Wrong Room This was by far the worst experience I have ever had at a hotel. The man at the front desk, Mark, had absolutely no customer-service skills. When we arrived to check in, he was extremely rude. As soon as we approached the counter, he said, in a very unpleasant tone, “We don’t have any rooms.” We explained that we already had a reservation, and he told us, “Come back after one, but it is not guaranteed that it will be available.” He could have communicated the exact same information politely, without making us feel like we were bothering him. Isn’t the front desk supposed to welcome and assist guests? We came back at 1:00 p.m. Now, there was a sign and it wasn’t there earlier. It said “Early Check-In Fee: $35.” I have stayed at many hotels and had never encountered this before. We waited in line and explained that he had told us to come back at 1:00. He said, “Yes, it is available, and I will charge $35 to your credit card.” My daughter said, “Oh, you didn’t tell us that before. We didn’t know.” His response was: “Well, now you know.” That attitude was completely unnecessary and extremely unprofessional. (We didn’t check in early) But that wasn’t even the worst part. I had booked a Deluxe Double Queen room for three people. Instead, we were given a room with only one bed for two people. Because I had booked through Expedia, I had to deal with them directly to try to resolve the problem. I have made reservations through Expedia for years, and I have never experienced anything like this before, which makes me think it is not Expedia the problem but the hotel. Unfortunately, it was already past midnight and we were extremely tired so we were essentially stuck. The next morning, at checkout, I went to the front desk. The same man, Mark, was there, and he completely ignored me. He continued working on his computer as if I wasn’t standing there. Another employee eventually addressed me, so I explained what had happened the night before. She looked at her computer and said, “It is the same price for two or three people, so it doesn’t matter.” What?!!! I paid for a room for three people and received a room for two, and her response was that it “doesn’t matter”? I of course told her that it does matter. She said “when you reserve it is not garanteed, it depends of availability”. And then she told me she could not offer any refund because the price was the same. On top of all of this, the housekeeping staff were extremely loud and were having personal conversations right outside our room early in the morning. At 8:00 a.m., while we were still trying to sleep, their loud conversations about their personal lives woke us up. We were traveling to have a good time and enjoy ourselves. Instead, this hotel gave us an unnecessarily stressful and unpleasant experience. Three adults trying to sleep in a bed for two is not comfortable but we couldn’t look for another hotel at 12:30 am in Baltimore. Btw, I had made that reservation in January, more than 7 months ago, when I got tickets for a concert. I will never stay at this hotel again. The customer service was terrible, the staff were rude and dismissive, and the room we received was not the room we had reserved. The attitude at the front desk—especially Mark’s—was completely unacceptable. I do not recommend to book in this hotel.
• AB

  Anastasia Beaverhausen

  Aug 11, 2026
  4.0
  Beautiful Historic Hotel, Amazing Staff, Great Value for the Right Price I can admittedly be a little bit of a hotel snob, but I also thoroughly enjoy finding a great hotel room for $100 a night or less, and for what we paid, the Lord Baltimore Hotel was absolutely worth it. This was a completely impromptu birthday trip. We booked three rooms at the last minute for about $100 per room. From the moment we walked in, I was impressed by how beautiful the hotel itself is. It is definitely an older, historic hotel, but the lobby and common areas are gorgeous. The two ladies working the front desk were AMAZING. Super friendly, patient, helpful and accommodating. They went above and beyond to get all three of our rooms together, and even managed to give us two adjoining rooms. That was such a thoughtful gesture and made a huge difference since we were traveling together. Every interaction I had with the front desk during our stay was pleasant. The rooms themselves are where I take off a star. They are older, dated and DARK. Visually, everything appeared clean, but there were some unpleasant smells in the rooms. One smelled heavily like cologne and another just had an unpleasant odor. Thankfully, I travel with Lysol and a candle, so we handled that. 😂 The bed was comfortable, though, and the shower was great with good hot water and strong water pressure. I originally ended up in one of the rooms with a view that was absolutely NOT going to work for me because I am serious about my views. 😂 Since we had three rooms together, we just switched amongst ourselves and I took the end room with the better view. The restaurant downstairs was honestly 10/10 overall. The food was delicious, the prices were surprisingly reasonable for a hotel restaurant, and the gentleman who waited on us at the bar was wonderful. We ordered several different things and almost everything was excellent. The one exception was the pizza. It was definitely subpar compared to everything else we ordered. The coffee shop inside the hotel was also convenient and the service there was great. Overall, I really enjoyed my stay. The hotel itself is beautiful, the staff was excellent, the bed was comfortable, the shower was good, the food was great overall, and I felt safe and comfortable throughout our stay. Would I stay again? Absolutely, at the right price. Around $100 a night, I would happily book it again. If we’re getting significantly above that price point, the rooms themselves would need some updating for me to justify it.
• MC

  Michael Chavez

  Aug 10, 2026
  1.0
  Let me tell you something that happened during my stay at this hotel. I had made reservations three weeks in advance, but they informed me that there were no available rooms because of a rat infestation in the lower level. I visited the bar and saw about two to three rats. I had only been there for a day, and the bathrooms had no soap, not even a bar. I had to get my own. The bed was okay, but they didn’t leave any towels, and on top of that, I left my necklace on the desk. Fortunately, it was a replica sentimental piece, not a truly valuable one. When I returned, it was gone. I was going to argue with the staff because room service shouldn’t even have been sent in since my time had not yet expired. Now, and no one was at the front desk I would never stay there again. It’s a three-star hotel, but I have better service at a motel from a pit stop.
• FE

  Frederick Jones El

  Aug 8, 2026
  4.0
  Stayed at this property for the weekend of June 19th 2026....From Friday June 19th 2026 to Monday June 22nd 2026. I traveled to Baltimore Maryland from Philadelphia, Pennsylvania via Amtrak for the purpose of doing genealogy work at the Maryland Historical Society in Baltimore, Maryland on Friday & Monday. For the duration of my stay in Baltimore, I decided on the Lord Baltimore Hotel because of the location in the city & the hotel's history in the City of Baltimore. This hotel is a legacy hotel and is a staple in the city of Baltimore, so I decided to give them a try, which the hotel did somewhat meet my expectations. When I first pulled up to the hotel, I was checking out the hotel's exterior and design & I really liked how it looked from the outside. Also, I liked the fact that his hotel had valet parking, with the whole valet parking booth out front and all, which let you know that this is not just any hotel and that they are a staple in the city of Baltimore and are historic! Check in at the front upon arrival went smoothly, as there was no confusion, like there sometimes is when you are trying to do hotel check in. The hotel lobby was very historic and traditional in terms of appearance and was clean and seemed to have lots of traffic on the Friday that I was doing check in....Which is completely normal, I'm just pointing it out. Also, I liked the fact that there is a hotel restaurant and bar in the lobby, which I never ate or drank at one time during my stay....Maybe next time. Once I got on the elevator to go up to my room to get all settled in, I think on the seventh floor (If I can remember correctly)....The elevator was clean and smelled fresh. When I finally got to my assigned room and entered, I noticed that the room that I was assigned didn't look exactly like the pictures online. The stool or bench that was supposed to be at the foot of the king-sized bed in the room wasn't there, which is the very first thing that I noticed. Also, I noticed that the room was a little bit smaller than I thought that it would be. Lastly, the shower curtain rod in the bathroom was like drooping down and was loose as if someone had been swinging on it, which I didn't like at all. But to be fair you can tell that the room did have some upgrades or renovations done in the near past, so I give this hotel an "A" for effort for that. Other than that my stay at this property was pretty ok from a guest relations standpoint. Would I book this hotel again in the future???? Yes, I could see myself giving them a second shot. All hope is not lost over the fact that the bed stool/bench that I seen in the online pictures wasn't there when I arrived & was missing. Lol, lol.

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