Lord Baltimore Hotel

Reviews

• EN

  Eudene Neverson

  3 days ago
  1.0
  Lord Baltimore Hotel A Disappointing Stay I came to Maryland to celebrate one of my young people’s graduation from Morgan State University and chose the Lord Baltimore Hotel, drawn by its historic, antique character. After much deliberation, I decided to give it a try. Unfortunately, the experience fell far short of my expectations and as someone who has traveled extensively and holds the hotel experience in high regard, that genuinely matters to me. The Issues Begin at Check-In My first encounter with the front desk staff set a troubling tone. Despite having a confirmed reservation, I was told the system couldn’t locate it because I had booked through a third party. My recommendation to Lord Baltimore leadership is straightforward: if third-party bookings create complications for your team, stop accepting them. And if you do accept them, train your staff to handle them seamlessly. Guests should never feel penalized or dismissed because of how they booked. Regardless of the booking channel, every guest deserves to be received with professionalism and respect. Beyond the reservation issue, there was no welcome orientation whatsoever no explanation of how to reach my room, what floor I was on, available amenities, Wi-Fi access, or valet parking. I was handed a key and left to figure out the rest on my own. That is not hospitality. The Room The room was clean, and I will give credit for that. However, cleanliness alone cannot carry a space where the furnishings are visibly worn, scratched, and deteriorating. The grout in the bathtub was so heavily rusted that no amount of cleaning could restore it. The carpet appeared aged and poorly maintained and given that I have sensitivities to dust and allergens, I had a genuinely difficult time breathing throughout my stay. Embracing an antique aesthetic is a choice, and a respectable one, but it comes with the responsibility of ongoing upkeep. The two are not mutually exclusive. The Elevators I cannot overstate how slow the elevators were. I quickly learned to budget at least 15 minutes just to exit the building. I am a lifelong Brooklyn resident I ride the subway so I have a high threshold for patience with older infrastructure. But this tested even that. A Bright Spot: The Valet Team In the interest of fairness, the valet team was exceptional. One young woman I believe her name was Carly had a warmth and energy that genuinely shifted my mood after a frustrating check-in experience. The entire valet team was welcoming, attentive, and professional. They were, without question, the highlight of my stay and the standard the rest of the hotel should aspire to. Check-Out Checkout was equally deflating. One staff member never acknowledged my presence in line. The other processed my departure without making eye contact or exchanging a single pleasantry. When I requested an itemized breakdown of my charges, I was once again referred back to the third-party platform — meaning I have no direct documentation of what I was charged by the hotel itself. I want to be clear: if anything appears irregular on my credit card statement, I will be escalating this matter accordingly. All of this was entirely avoidable with basic front desk training and accountability. Final Thoughts I stayed two nights and spent nearly $500. I did not sleep well. I did not feel safe or welcome. I did not visit the restaurant or explore any of the hotel’s other offerings — because the environment simply did not invite it. For a stay of that cost, I expected far more. My rating: zero stars. I will not be returning, and I strongly encourage anyone planning a trip to Baltimore to weigh their options carefully. The Lord Baltimore Hotel has good bones, and its valet team proves that excellence is possible there. But until the leadership invests in staff training, physical upkeep, and a genuine culture of hospitality, it is not a place I can recommend.​​​​​​​​​​​​​​​​
• BB

  Brandon Brooks

  5 days ago
  5.0
  ⭐⭐⭐⭐⭐ I cannot say enough good things about my experience with the Lord Baltimore Hotel. I had a reservation through Booking.com, but unfortunately my son injured his finger during basketball and I had to cancel at the very last minute — well within the hotel’s 72-hour cancellation window and literally the night before arrival. I fully expected to lose the reservation cost because the situation was understandably outside policy. Instead, the team at Lord Baltimore Hotel showed something that has become very rare today: genuine compassion, professionalism, and humanity. Not only were they incredibly understanding, but they approved my cancellation and refunded everything without giving me a difficult time. That level of customer care speaks volumes about the people behind this hotel. As someone who semi-professionally reviews hotels and restaurants across the United States as a hobby — with over 12 million review views accumulated over time — I can confidently say that exceptional service like this deserves recognition. You can teach luxury. You can renovate buildings. But you cannot fake kindness and integrity. Lord Baltimore Hotel earned my respect, my future business, and this very enthusiastic 5-star review. I will absolutely be recommending this hotel to others. Thank you again to the entire staff for being so wonderful during a stressful family situation.
• MN

  Marion Nelson

  May 10, 2026
  1.0
  The room I was given was so disgusting. The bathroom walls had mold all in the tile. The shower was old as dirt. I couldn’t shower. Dust was in every corner. The windows were filthy. The black paint throughout the hotel was just spooky. I asked for my money back and the front desk person told me he would have to consult management in the morning because it was so late. He did give me another room, which wasn’t as spooky but still had mold and dust. The bed was comfortable though. I will never stay there again however.
• JP

  Jordan Payne

  May 8, 2026
  1.0
  This hotel looks nothing like what they show in the pictures, This is the complete opposite of what you would think you’re getting yourself into. You may think oh it’s about to be elegant, classy, a vibe completely wrong. I walked into the hood. And don’t get me started on these rooms they literally try to just put some motel 6 stuff in here and make it seem like it’s elegant. Had the nerve to charge $75 a night to cover in case of damage damages plus whatever damages may cost baby you don’t even cost that much at the Hilton! This place ought to be ashamed of their self and they should really be charging the same price as the La Quinta because baby that’s what it’s given and don’t get me started on the showers. How the hell is the tile glue black. This hotel should be out of business it’s a catfish place
• AP

  Airic Perez

  May 7, 2026
  2.0
  The rooms were clean and the a/c was good, but the ventilation was poor and it felt stuffy after a while. Room service just didn't come when requested and you had to get towels directly from the staff's carts. Also the area has many homeless people. I was approached directly outside the hotel while loading my vehicle by a vagrant man demanding change and the hotel staff vanished into the building immediately. The elevators barely worked and nearly got stuck multiple times. The skyway attaching the hotel to the parking garage is supported by clamped wood. It's a beautiful hotel I just wish they cared to provide good service and actually care for the property.

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