Best Western Plus Hotel & Conference Center

Reviews

• JO

  J Ortega

  1 day ago
  5.0
  Great location for the hotel, but a bit of a concern with parking as sometimes it wasn’t well mentioned if the side lot by the storage units were able to be used or not for our stay.. Breakfast had a great variety of food; wish we had tried the restaurant! Gym is a bit small, but I doubt any fitness enthusiast wouldn’t have a membership for local centers. The rooms were spacious for the value and the housekeepers were always so generous and kind when they were around! There’s also a cat there that I was always confused about the story behind it, but it felt like a heartwarming host that helps light up the environment with its presence. The cat gets 5 stars as well!
• VC

  Verenice De La Cruz

  Aug 13, 2026
  5.0
  I stayed there for three days for a concert, and it was absolutely the best! The hotel is only about 8 minutes from M&T Bank Stadium. No complaints at all! They offer a really good breakfast with different options every morning, and the staff is incredibly nice. My favorite part was seeing the cute cat relaxing there!
• JB

  Johnnie Bates

  Aug 4, 2026
  5.0
  Every time I come to this hotel, I am treated with utmost courtesy by two young ladies no three Elena Rivera Tamara. They treat me like a king thank you for these young women know how to treat your customers with professional courtesy.
• SY

  Shannan Young

  Jul 26, 2026
  1.0
  If you want to stay somewhere nice and comfortable, do not stay here. The rooms have a stench of mildew/feet. The vent cover in our closet was fully open; any thing or animal could have came in our room. We had to barricade it closed, the sheets on the bed were stained and there were bugs. Yuck!
• BB

  Ben Brill

  Jul 18, 2026
  1.0
  Absolutely horrible. I made a reservation and was told the check in age was 18+ which went along with what I was told in the confirmation email. I was later informed that the policy had changed to 21+. I called the hotel and spoke to a very rude receptionist that accused me of lying about my confirmation email and said the policy was always 21. I had to call corporate (who was much more courteous than the staff I spoke to at the hotel directly) to give me a penalty-free cancellation due to a change in the policy. They contacted the hotel and the hotel lied about the cancellation reason, saying the customer "provided no reason for cancellation". I later sent an email to the hotel directly about this discrepancy and still haven't received a response over a week later. Please do not respond to this review asking me to contact you, I already tried to reach out multiple times through different channels and was greeted with nothing but hostility and coldness. Your opportunity to make things right is over. I would never recommend this hotel to anyone.