Candlewood Suites Annapolis by IHG

Reviews

• JE

  Jane Ehrenfeld

  Apr 20, 2025
  4.0
  Solid hotel, and very recently renovated. Rooms are clean, nice, and have good amenities. Customer service is not great (we asked for an extra towel and never got it; on our way out the front desk manager said, “God bless” to us, which is wildly inappropriate for a hotel employee). The biggest flaw though is the amount of noise that bleeds through the walls and ceiling. The person in the room above us was walking around a lot and either they had a whole step dancing troupe in there or there is zero insulation (and no carpets make it worse), because it sounded like an elephant stomping above our heads. Also, an alarm was going off for a while in the room across the hall and we could hear it in our room. Otherwise, it’s a very good place for the (excellent) price.
• RP

  Regina Palmer

  Mar 29, 2025
  5.0
  The hotel has a laundry room that's free for guests. Just bring alone some laundry pods,and you will be good to go! The location is in a great place. You are literally close to everything you can think of. Also, it's a community pool near as well. Book this hotel you will not go wrong. Also, it's a small kitchenette in the room equipped with all necessities except napkins!
• T

  T *******

  Mar 28, 2025
  1.0
  On 3/28/25 the staff were very rude and provoking. The housekeeper, Bobby, knots on the door and says, "Are you staying or not?". I was surprised because today is not my check-out day. This interaction was unnecessary becuase he had the information on his clipboard. I spoke with Regina, front desk person, via phone who was condescending. She stated that she would inform management. A few minutes later, Sunny, front desk came to my room. He stated manager was busy. He was very rude and unprofessional. Another guest came out of their room to complain that Bobby was loud and rude. The other guest stated, "Bobby came through like a police raid. " Because of the rudeness of the staff, I canceled my reservation for next week. I am sadden by the way my famy and I were treated. As a Dimond Elite Member, I'm taken aback by staff aggressive behavior.
• A

  Amanda *****

  Mar 28, 2025
  1.0
  On 3/28/25, the staff were very rude and provoking. I am on vacation, and midway through at 10 am, the housekeeper knots on the door and says, "Are you staying or not?" I asked what does the reservation say. He looked and had the information on a clipboard. Therefore, there was no need to knot on the door. I called and asked Regina, front desk person, is this the protocol. She sounded like she didn't care and said she would inform management. A few minutes later, Sunny, front desk, came to my room. He stated that the manager was busy. He was very rude and u professional. Another guest came out of their room to complain that Bobby was loud and rude. The other guest stated, "Bobby came through like a police raid. " Fyi, the door magnets do not stay on the door. Lastly, I have canceled my reservation for next week. As a Dimond Elite Member, I'm taken back by staff aggressive behavior I emailed Victoria, manager, and hopefully will get a reply.

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