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Best Western Springfield West Inn

3.6
(597 reviews)

Business Details

429 RIVERDALE ST, West Springfield, MA
01089, United States
(413) 785-5365
http://bestwestern.com

About

HotelBest Western
Located in West Springfield,MA, the Best Western Springfield West Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Springfield West Inn
429 RIVERDALE ST, West Springfield, MA
01089, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

3.6
597 reviews
5 stars
234
4 stars
151
3 stars
80
2 stars
29
1 star
103
  • CR
    Christian Rurangwa
    Jun 24, 2026
    1.0
    Period stains on sheets. Also They sell expired items . Stay away.
  • SG
    Shawn Gantnier
    Jun 20, 2026
    3.0
    The rooms are nice clean and the shower is great. The water gets as hot as you like and the shower head is at the ceiling great no matter how tall you are. The staff was very friendly and willing to help in any way they can along with a hot breakfast i would definitely stay agin.
  • GL
    Greg Lenz
    Jun 10, 2026
    1.0
    Check-in staff just casually made a photocopy of my credit card. I told them it wasn't ok, they threatened me with throwing me out in the middle of the night. If anything happens to my credit card after this stay - I will know exactly how this happened. Beware!
  • DS
    Darlene (The Shark)
    Jun 6, 2026
    4.0
    I have stayed at this hotel a couple of times. It is located close to a lot of stores and restaurants. We stay there when we go to the casino. The rooms are clean and they serve an ok breakfast, usually eggs or pancakes with other food items to choose from, also coffee, tea and juice. Would recomend this hotel to friends, the staff is always friendly.
  • LM
    Lydell Moore
    Jun 3, 2026
    5.0
    We had a wonderful stay at Best Western! Jennifer provided some of the best customer service we have experienced in a long time. She was always smiling, friendly, and willing to help with anything we needed. You can truly tell she cares about the guests and works extremely hard. We even saw her helping housekeeping clean rooms, which really showed her dedication and teamwork. At one point we needed extra towels, and before we could even walk out the door, Jennifer was already there bringing them to us with a smile on her face. She went above and beyond the entire time we were there, and we were so impressed with her hard work and kindness that we happily gave her a $50 tip. Employees like her make a huge difference and are the reason we would absolutely stay here again. Thank you Jennifer for making our stay so enjoyable!

Frequently Asked Questions About Best Western Springfield West Inn

Does Best Western Springfield West Inn offer free breakfast to guests?

Yes, the hotel provides free breakfast to all its guests.

Is there a fitness center available at Best Western Springfield West Inn?

Yes, the hotel has a fitness center available for guests.

Brand Certified Facts from Best Western Springfield West Inn

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Certified August 16, 2026Yext Knowledge Graph
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