Brand Certified
Baldwin Inn & Suites, SureStay Collection by Best Western
3.8(34 reviews)
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
Business Details
21 Baldwin St., West Springfield, MA
01089-3705, United States
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
(413) 568-2824
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
http://bestwestern.com
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
About
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
HotelSureStay
At the Baldwin Inn & Suites, SureStay Collection by Best Western in West Springfield, MA, you’re sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
Location
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
Baldwin Inn & Suites, SureStay Collection by Best Western
21 Baldwin St., West Springfield, MA
01089-3705, United States
Hours
Certified by Baldwin Inn & Suites, SureStay Collection by Best Western • Jul 05, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
3.8
34 reviews
5 stars
17
4 stars
5
3 stars
4
2 stars
5
1 star
3
- DCDavid Connors5 days ago1.0Made a 2 night reservation for a place that has a 24 hour front desk and there was no one around near midnight. Front desk phone has a note that says "dial 0" but the phone literally has no power cord plugged in. The phone number at the front desk also says "error" when you try to call and then hangs up on you. Had to leave and find somewhere else.
- MCMichael CallahanJun 19, 20262.0Not a great area. Would not recommend except it's dog friendly and very good price.
- EKEllen KennellJun 16, 20265.0My family was in the area for a memorial and the hotel staff were WONDERFUL, so sweet and helpful! They brought us a new fridge for our room when ours malfunctioned and were so pleasant to deal with. We loved our stay!
- GPGary PlattJun 8, 20261.0I can't select 0 stars! I wish there was an option for negative stars. I've stayed in many motels and hotels across the US and this is my first review. You expect some standards - this place has none. IMHO it's a complete dump. Smelly, not clean and definitely not renovated in the main areas. I tried to reach their Manager "Ian" several times to express my concerns, but this was impossible to reach him. Just stay away...
- ECEmma CJun 3, 20263.0There was a dead bug that fell out of a towel when I grabbed it. Place was dirty in some spots but it's an alright inn. Staff was very friendly. Breakfast kinda sucks the eggs are watery, and could hear people playing music in the middle of the night.
Frequently Asked Questions About Baldwin Inn & Suites, SureStay Collection by Best Western
What are the check-in and check-out times at Baldwin Inn & Suites?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included at Baldwin Inn & Suites?
Yes, breakfast is available for free to guests.
Are pets allowed at Baldwin Inn & Suites?
Yes, pets including dogs are welcome at the hotel.
Is parking available at Baldwin Inn & Suites?
Yes, free self-parking is available for guests.
Does Baldwin Inn & Suites offer Wi-Fi for guests?
Yes, complimentary Wi-Fi is available throughout the property.
Is Baldwin Inn & Suites a smoke-free property?
Yes, the hotel maintains a smoke-free environment.
Are 24-hour front desk services available at Baldwin Inn & Suites?
Yes, the front desk is available 24 hours a day for guest assistance.
Can guests receive housekeeping services during their stay?
Yes, housekeeping services are available at Baldwin Inn & Suites.
What nearby dining options can guests explore near Baldwin Inn & Suites?
Guests can enjoy local pizza restaurants such as King Pizza, Pizza King, and Mamma Mia's Pizzeria and Trattoria, all close to the hotel.
What local attractions or shops are near Baldwin Inn & Suites that guests might want to visit?
Nearby guests can visit the Flower Stop, The Flower Stop for gifts, or stop by Big E Mart for convenience shopping and liquor. The Dante Club offers social and dance events nearby as well.
Are there any automotive services near Baldwin Inn & Suites for guests with car needs?
Yes, several automotive repair and parts services such as Steve's Import Auto Repair, Vehicle Repair Center of Western Mass, and Intoxalock Ignition Interlock are close to the hotel for guest convenience.
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