Best Western Plus Waltham Boston

Reviews

• NL

  Nohline L'Ecuyer

  Aug 24, 2026
  3.0
  Room 320 is in desperate need of a carpet cleaner. Wouldn't hurt room 518 either. Very convenient for my location.
• LY

  Liwu Yin

  Aug 24, 2026
  1.0
  We checked in past midnight and tried to take a shower before bed but the water was cold. Called the front desk and was told to wait for 5 mins. We let the water run for 20 mins and it was still COLD. No one is available to fix it. Was told that no one complained before (suggesting we were lying) and we could go to another hotel since this one is fully booked. We have been a loyal BW customer for years and this has been our worst experience! So disappointed. Never coming back again.
• OO

  Olivia

  Aug 21, 2026
  5.0
  I have never experienced worse customer service! We stayed in Room 404 for seven days. From the very first day, the toilet was constantly running - the water simply would not stop. We reported it to the front desk, but nothing happened. The next morning, we reported it again. Still nothing. And this continued for the entire seven-day stay. When we checked out, the toilet was still running. Apparently, none of the staff cared about fixing it - we seemed to be the only ones concerned. I honestly wouldn’t be surprised if it’s still running right now. If anyone ends up staying in Room 404, let me know!!!)))))
• TF

  Tom F

  Aug 20, 2026
  1.0
  We stayed here for a week and tried to extend our stay for two more days. Even though the hotel was fully booked, they still charged us and gave us room keys, only to tell us the next morning that we had to leave! This is absolutely not how you treat your guests. One star.
• DD

  Donna Dolphin

  Aug 13, 2026
  3.0
  The handicap bathroom really needed to have work done. There was dust in the corner near the sink. The shower needed to be updated. They remodel the hotel why not the shower.