Holiday Inn Express & Suites Swansea by IHG

Reviews

• JJ

  John J

  Oct 4, 2026
  4.0
  Clean
• KC

  Korinne Cuffee

  Sep 28, 2026
  2.0
  The door latch in our room was broken and kept latching itself when we closed the door and no one was in the room to open it. We got locked out of our room a few times. The front desk woman's response when we told her the first time was "I don't know what to tell you, I can't help you." It was 10 PM and we were locked out of our room with 3 kids, including a crying 9 month old. Two other guests came out of their room to try helping us get back in our room. This was such an inconvenience not only to us, but to the other guests on our floor. Your employee was extremely rude and unhelpful. Finally about 20 minutes later, she came up with a tool specifically made to get into our room when something like that happens. 2 days later when we needed more toilet paper, this same employee had an attitude about needing to leave to find more and took her about 15 minutes just to find one roll of toilet paper. I had other family staying at the hotel as well. One of them needed to have their keycard programmed 8 times because they couldn't get it to work. This one employee continued to have an attitude any time she was asked a question or for a suggestion of anything in the area. She was very inconvenienced any time she was asked to do her job.
• JC

  Jeffrey cerniglia

  Sep 19, 2026
  1.0
  Got ripped off, booking.com charged me $94 and then Holiday inn Express charged me $240 after. Avoid this place. Rooms show a lot of wear, in need of renovation.
• SG

  Shelly Guillermo

  Sep 14, 2026
  5.0
  I stayed for one night. The room I stayed in was very roomy. The staff was friendly and accommodating. I'd stay here again.
• AN

  Amy Nicholson

  Aug 17, 2026
  1.0
  This was one of the worst hotel experiences I had especially with the reception. Before I made the reservation, I ensure that I would be able to have early check-in because of a work meeting, but when I arrived, I was not allowed to check in. I even called an hour ahead to make sure I could check in at 12 PM and when I complained about it, I got no compensation. Second, the woman that works at the reception is quite frankly, the most unprofessional person. Before I made the reservation, I asked for early check-in and late checkout around 5 PM in which she told me that I was unable to do. The people who I made reservations with told me I could do that so I’m unsure of what was the overlap. When I was explaining to her what I was told on the phone, she did not care and didn’t even attempt to resolve my problem. I’m pretty sure she had blonde hair so look out for her working for some bad experiences. Other than that, the hotel wasn’t quiet I could hear every footsteps of the person above me and woke up multiple times because of it. Also, the receptionist people tried to keep me on the phone as long as possible for exclusive offers and when I tell them that I am unable to speak about that right now because I need a straight answer over something else cause I’m driving they literally do not care. It was like some vacation voucher where I told them I needed to get off the phone because I was driving and needed to focus on the road. The woman gave absolutely no regard and continued speaking so overall bad management.

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