Holiday Inn Express & Suites Sturbridge by IHG

Reviews

• AW

  Annette W.

  1 day ago
  2.0
  This hotel is NEW, that’s the only good part. The rooms LOOK clean but they’re not. The rug and floors are filthy. Just walk barefoot. The bathrooms LOOK clean, but again, are more than filthy. The towels look like they should be in everyone’s rag pile. They’re dirty, grey, paper thin, garbage. I have no idea who said the mattresses were comfortable???? You sink into the hole straight in the middle of the bed…the breakfast/coffee station… closed more than published.. the coffee machine jams a lot and the supplies are scarce. You have to keep asking for napkins (then they bring out 4) and creamer (they bring out 6) which are quickly gone. John knows what he’s doing but that’s it. The other staff answer with, I’m not sure or I don’t know. Worst part again, NEW hotel but utterly filthy underneath the facade.
• MK

  marcelo kluka

  Aug 16, 2026
  2.0
  La pileta fuera de servicio. La habitación los aires hacían un ruido que de noche era imposibles dormir. El resto en la normal
• MH

  Mary Hart

  Aug 13, 2026
  4.0
  First, I never sleep well at a hotel and I fell asleep quickly and slept through the night at the Holiday Inn Express & Suites Sturbridge. The room was super comfortable; the temperature was great; and the bed was exceptional. All good there. Two notes: 1. Put a facecloth or something down on the floor of the tub/shower when you take a shower, because the floor is super slippery. I almost fell a few times whilst taking a shower. 2. I'm guessing there was a staffing shortage of some kind the weekend of August 7th because check-in was at 3. When I arrived, along with my sister and my parents (we had booked three separate rooms for a family event nearby) between 3:35 and 3:50, my room was ready and my sister's room was ready. My parents' room, however, was not ready. There were 3-4 other groups hanging out in the lobby because they also had arrived to find their rooms weren't ready. The guy working the front desk wasn't all that helpful, and told everyone to just stay in the lobby and he'd let them know when the rooms were ready. But he didn't have any idea on how long that might be. My parents wound up hanging out in our rooms and we called down to the front desk about a half hour later and were told that by the time my parents got downstairs, their room should be ready by then. Thankfully, it was, but that was odd that it wasn't ready until 4:30. Also, my parents were charged for their room when they booked it back in July and again as they checked in. Again, the guy at the front desk wasn't helpful at all when they showed him that they'd already been charged. They're currently handling that with management and their bank instead. Side notes: * The pool is not open and won't be until the end of September. I wasn't planning on using the pool, but my nephew was. Thankfully, I happened to see it on the website when I was grabbing the address for directions. * If you have an electric car, don't plan on charging it. There's a sign at the front desk saying that the electric charging ports don't work.
• LS

  Lori Spitzer

  Jul 29, 2026
  4.0
  It is difficult to rate this property as five stars for the average family visiting this establishment. For my husband and for me I could read it five stars. However, if I were traveling with children who expected there to be a pool available to guess, I would be very disappointed to find that the pool was unavailable. This property was in good shape. Our room was immaculately clean-- the cleanest of any hotel that we've stayed on during our vacation this year. You noticed that the towels were gray. They were supposed to be white, but they were gray. I walked down to the desk shortly after our arrival with all of the towels and asked if we could please have cleaner towels or whiter cows. They did not smell bad-- they just looked very dingy. Be very nice. Young woman at the desk explained that there is a problem with the dryer of the property and that it is singeing all of the towels as they go through it. She said that I was in luck that she had a new packet available and she gave me brand new towels. The breakfast was very good. I was able to have a cinnamon bun and hard boiled eggs! Not all ihg Holiday Express properties offer both of these, but it really makes a difference to someone who can't have milk products (other than butter). This property is very handy to Sturbridge antique shops in Sturbridge seafood restaurant, which is fantastic. The woman at the desk mentioned that this hotel is due for an upgrade, although that surprised me because in general it looks very modern and well kept up.
• JF

  Jenny F

  Jul 26, 2026
  5.0
  Breakfast was Amazeballs! So used to always getting sausage, which I can't stand, but this place had bacon, which they twisted into a delightful crunchy stick. Hot cinnamon rolls. Those were the breakfast highlights, which I was able to have, but my daughter, who went to breakfast later, did not get. Stayed on the first floor, which was great as we were there for only a night and had a lot of stuff we didn't want to leave in the car. We had a room directly across from the ice maker, which was loud and woke me up at 6am. I was fine with this as it was only myself that got woken up. Others in my family slept right through it. I was also told when we checked in, that the room might be a little louder as it was close to the lobby, but other than the ice maker, it was not loud. We were given a choice of a room on a higher floor, but we wanted the 1st floor. Front desk staff was friendly and helpful.

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