Riviera Beach Resort

Reviews

• HB

  Hope Baker

  6 days ago
  1.0
  - Upon walking into the room, I encountered at least 20 little insects all over the walls. - The tub and floors were filthy - The sliding glass door didn’t lock - The TV doesn’t work for local service or WiFi, bring your own device - I tried to call to complain, but the phone doesn’t work - I called from my cell, but no one answered the front desk extension - Would rather be at a motel
• HG

  Hanna Ghannam

  Sep 25, 2026
  1.0
  Had to cancel my trip because of a huge storm. When I booked with Expedia, I payed extra to insure my trip and it said 100% refundable. When I went to get my refund, they needed to get approval from the hotel on policies, etc. Then, they said that I wouldn’t get my full refund. I would only get a refund for 1 night or I could reschedule the dates. First of all, this is unacceptable because there was actual weather issues and even if there wasn’t, I paid extra for 100% guaranteed money back if something were to happen. I was very frustrated and going back back-and-forth on the phone with Expedia and the hotel. I talked to a lady from the front desk earlier with a Spanish accent and she was super nice and very helpful. The second time I called, there was a guy at the front desk, and I think his name was Jeff. He was also nice But he said that he was going to call me back and never did. But the third time I called, A woman picked up. I asked her if jeff was still there, and she already knew who I was. I told her that I was supposed to get a call back from jeff and that I never received it so she Said that they did in fact tried to call me, but it went straight to voicemail and my inbox was full so they weren’t able to leave a message. Before I even started explaining The situation to her, She became very defensive and extremely rude. I told her that I had been sitting by my phone all day, waiting for a call back and received nothing. Then she began explaining how I wasn’t going to get a full refund even after I told her that it said it was 100% refundable. She was not sympathetic, she did not try to understand my frustration, and she was zero help. 0/10 Experience. I had full reason to be frustrated because I paid extra for a reason for my stay to be insured for situations like this. Instead of this “ Manager” even listening to why one of her customers was frustrated, she instantly caught a bad attitude. This is not how you service your customers. This is not how you handle situations with your clients. If it was her money, she would’ve been just as upset as I was after paying extra for something to be insured and refundable and getting the opposite back. Such a shame, looked like a beautiful hotel, but I will never stay here because I will never accept service as horrible as this. If I called the manager already upset/rude, her attitude would be understandable. But the second I called and she realized it was me because I asked for Jeff, she immediately caught a horrible tone. Unacceptable behavior. This is super unfortunate because I was looking forward to this trip, the pictures online look beautiful. I would give 0 stars if I could
• LR

  Louise Robinson

  Sep 22, 2026
  3.0
  We ended our holiday at this beach resort in Cape Cod. It is on the waterfront with a private beach area, indoor and outdoor pools and a couple of different places to eat although we didn't use any of them. First night we stayed it was extremely noisy until we rang security at almost 1am to complain about noise level. Security did come and noise subsided. Second day we were there no one came in to clean the room or provide fresh towels/water etc. Overall I would rather as average, general appearance and cleanliness not what I expected.
• MG

  Michele Garone Gersten

  Sep 9, 2026
  4.0
  Love the location of this hotel. Was here 8 years ago and since then they've done a lot of renovations. Breakfast was very good. Beds were comfy. Pool is great (indoor, hot tub and beautiful outdoor pool), and there's a lot of shade and lounge chairs. Located directly on the water with lots of lounge chairs. Can't wait to return!!
• RD

  Rebecca Dillon

  Aug 27, 2026
  3.0
  We have just returned to the UK after a trip to Boston and Cape Cod. In the latter, we stayed at this resort for a week. I agree with another reviewer-it’s a place for families with kids for sure. We chose it because our two teenagers could have their own separate large ‘bunk’ bed and that was fine. They had to make their bed when they arrived, which was a little surprising! The location is amazing and the service for the beach-towels, umbrellas-great. Beach beautiful but I was so sad to see how much rubbish some lazy people leave behind on it. There were plenty of bins about-there’s just no excuse for it. The accommodation was just ‘ok’. We had a ground floor overlooking the pool. We had a patio area we could sit at (ground floor) but with a couple of umcomfortable seats (no cushions) , and no light to use if you wanted to sit and read in the evening. The air con unit vent blows hot noisy air back at you while you sit there. The reading light built into the big bed didn’t work. The place is noisy-you can hear the people upstairs walking around and their patio doors opening and closing. The table and chairs they provided in the room were noisy to use on the concrete floor and tatty. Our bathroom door hinge came loose and needed repairing. Our room was charged for someone else’s food-we got that refunded. Plenty of drawers but FOUR hangers provided for a family of four. When I requested more I got another four only. The rail could hold much more than that!!!! The place wasn’t that comfortable. But it did the job. What we really found surprising is that despite asking for a full service of the room on FOUR different occasions (they advertise that this service is available) our bedding was not changed -despite confirming with the front desk that a full service of the room includes changing the beds. It’s a ‘towels/wipe down’ every day service unless you specifically ask for a full service of the room but we specifically visited reception to ask for a full service. We had been there nearly a week and the bedding was sandy -we expected it to be a no brainer. Arranged it for 10.30 one morning, came back, same old bedding. Spoke to reception that evening, they said they would get someone to do it right away. When we came back from dinner-new towels, but no new bedding. Queried it again the next evening, was told that absolutely bedding should have been changed and that it would be done the next morning- came back the next afternoon-bedding all tidy and smooth-but again, not changed! In the end my husband spoke to a cleaning lady directly. She said she would do our room next and change the bedding. SAME BEDDING STILL ON BEDS! I could be sure because our bedsheet had a nasty little stain on it which constantly remained and I could feel the sand in the bed constantly. I couldn’t believe it was so difficult to get a service they advertise and promised to carry out! It’s just changing the bedding?! When my husband spoke to the cleaning lady she could not understand a word of English so he reverted to Spanish. Same when we visited their ‘deck’ bar for breakfast. I asked a staff member-young guy- for a glass of water, tap water- I asked about 3 times over two visits-he could not understand me until I asked for ‘agua’! I mean ok we are British-maybe our accent is a bit different but we are speaking English. We are one night in the restaurant. It was decent. We could always find a parking space and we went out most of the times on trips but would we stay again? No. They could definitely improve the guest experience with a few comfortable touches. Just make sure everything is as it should be before a guest arrives-add some cushions and throws, a few complimentary bottles of water, add a shelf in the bathrooms, check that anything promised to the guest has been actioned, add some more hangers-it would have improved our experience for sure.