Best Western Plus The Inn at Sharon/Foxboro

Reviews

• SB

  shane bailey

  3 days ago
  5.0
  It's an older building that has been freshened up. Staff at the counter were fantastic, friendly, helpful and fun. Cleaning staff were professional and very helpful. Room was very clean even though you could tell it's older, but the company has been doing upgrades.
• SF

  Sasha Fusco

  Sep 23, 2026
  1.0
  front desk guy, crossed eyed, grey hair, african american, couldn’t catch a name beyond the lack of professionalism, he pronounced my last name wrong, and included a swear in his process. their “policy” that was never stated on the phone or website of a 50 dollar deposit, he said it wasn’t his job to state the policy, basically saying someone is stupid for not knowing a policy that was never stated. when i asked for a paper back with my information on it he said i’m not here to play games and threatened to call the police if i didn’t leave, he said the paper wasn’t mine i said it has my information on it, he said it would be shredded and i said okay shred it now, in front of me and that was when he threatened to call the police if i didn’t leave. i’ve seen other terrible reviews of this place but i didn’t even step foot into a room, this guy doesn’t deserve a job.
• ES

  Esther Sayles

  Sep 22, 2026
  5.0
  We didn't realize when we booked this hotel that there was no interstate exit/onramp so it was a little more out of the way than we expected, but the friendliness of the registrar more than made up for the unexpected inconvenience! The hotel is beautiful, the rooms are spacious, the breakfast was great for grab and go (we had to leave early so grabbed some cereal in pre-packaged bowls...not sure what else they had), the bed was comfortable, and the area was peaceful, safe and quiet. Just be aware that the entrance comes up on you quickly, and if you miss it then you have to travel down a little ways before you can turn around. We paid around $130 for a weeknight off season--very reasonable. Saw the same friendly registrar on our way out the door, and he made us feel like we were old friends!
• ME

  Matthew E

  Sep 20, 2026
  2.0
  serious safety and service issues Comfortable stay ruined by broken lock and unhelpful staff The room itself was good — clean, comfortable bed, and decent space. However, there were a few significant problems. The lock on our door was broken, which made us feel unsafe. When we reported it to the front desk, the staff member on duty was not willing to help or arrange a fix/room change. In addition, the phones in most of the rooms (including ours) did not work, so we had no easy way to contact the front desk from the room. These issues affected our sense of security and convenience during the stay. A working door lock and responsive staff are basic expectations, especially when something safety-related is reported. Overall the room was fine, but the broken lock, lack of assistance, and non-working phones meant the stay fell short. I would only consider returning if these problems are addressed. We had mentioned to staff that the room felt unsafe but were told its non refundable. After complaining about the room we were told I can’t switch you to another room and also even if I did the phone doesn’t work in most of them.
• MM

  Michelle McDonald

  Sep 15, 2026
  2.0
  I checked in around 10pm on Sept.10, 2026. I ordered McDonald’s delivery because it was late. I went to heat the food up in the microwave in my room and it wouldn’t turn on. I called front desk and the manager came down and said it was because it wasn’t plugged in. He plugged it in. The light came on and he left. I tried to heat up my food & it still didn’t work. I called the front desk again & he said he’d be here in 2 minutes which ended up being about 10-15 and it still wouldn’t work. He said he didn’t have another microwave & could get me one from another room in the am. So I left and got ice and my key didn’t work so I had to walk to front desk again for new key. My food was cold so he said he could hear it for me and I said I didn’t want anyone touching my food and he agreed and let me use high tech microwave in the kitchen which overcooked my food so I couldn’t eat it. He said I could have a free snack from store but I ended up having cereal and a small cup of milk. I got back to my room and my key didn’t work again and I had to go to front desk again for new keys. It was very stressful and annoying. I left the next morning by 10am and came back around 9pm to my keys again not working and dogs continuously barking. I went to front desk and he said what rooms are they in?? I don’t know. He said there were two near my room on my floor and a single near my room and two above me. So I went and got the two cans of soda I didn’t get the night before that he said I could have and he took $4 out of my security deposit for them. I went back to my room and my keys didn’t work again. So I again got new keys and went in my room and the dogs barked, scratched and howled for hours. I called the front desk and the man who was working at that time told me his manager never mentioned the dogs. He said his manager could’ve given me a discount but when I asked him when he was still there, he told me his manager could only do it and then I find out that he is the manager who could’ve done it. He blatantly lied to my face. Then the man who was working the night shift went on to tell me that a dog had been loose on the property a few days prior to my stay and was running around barking all night. I wasn’t happy. The new man offered to move me. I said why should I move at 1:30am when I’m checking out tomorrow after being here for two days already. I said yo move the people with the dogs. That didn’t happen either. I finally fell asleep around 3am with the dogs still barking. Then around 7am, my room phone kept ringing and the man working asked me if I got my shower working. I said it worked yesterday. I’ll let you know in a few hours when I get up to shower. He apologized because he dialed the wrong room. So I got up m, showered, and checked out around 9:30am. I voiced my concerns to the man at the front desk who said his name was Kevin & he went above and beyond for the 15 minutes I interacted with him than the manager I dealt with for 2 straight nights of misery! I want a refund for one of the nights back to my debit card. This was two nights of pure hell!! You wouldn’t want your friends & family putting up with this kind of service. I wouldn’t recommend your location to anyone unless I get a refund. I expect a response from the Managers of this location or whoever makes the decisions. I tried to leave a review stating all this and I got cut off and it checked YES, I would recommend your location when I WOULD NOT!!!