Best Western Rockland

Reviews

• FS

  Fidline S.

  2 days ago
  1.0
  Absolutely disgusting experience. This was my first time staying at a Best Western, and after this stay, I have no desire to ever stay at one again. For $165 per night, the condition of this place was completely unacceptable. The room smelled bad, the carpet was filthy, and the towels looked so old and worn out that I did not even feel comfortable using them. The refrigerator was so unstable that it felt like it could fall over just from touching it. Everything about the room felt neglected, dirty, and poorly maintained. To make it worse, the room opened directly onto the parking lot, which made the entire place feel like a run-down motel rather than a hotel charging $187 a night. I honestly felt disgusted walking into the room. At this price, I should not have to question whether the towels are clean, whether the carpet has been properly cleaned, or whether the furniture and appliances are even safe and stable. The pictures and price absolutely did not match the reality of this property. I felt ripped off. This was one of the most disappointing hotel stays I have had, and I would never return or recommend this location to anyone.
• GM

  glenn murray

  Jun 18, 2026
  5.0
  Excellent service provided by front desk & GM!! Denise who works the front desk is the best I've ever seen catering too the needs of hotel guests! Highly recommend staying here!!!
• RH

  Robin Haserodt

  Jun 17, 2026
  2.0
  So in fairness I missed that this location didn't have a pool, or an elevator to get to the second floor. My issue is when we got in on the late side we were given a room that had not been cleaned (bed was slept in, food on desk and trash in the trash can). We then had to drag all of our stuff back down the stairs. The person at the desk was very apologetic, but a little short with the folks on the phone who kept calling while she was trying to move us. I did mention we didn't know about the lack of elevators, and she did try to place us on the first floor but apparently that room was out of service? So back up we went. The room was fine but the bed cover, a towel, and the walls all had stains/smears on them. This is our third Best Western this trip and both the most expensive of the three and the least nice. Even the breakfast was disappointing compared to the last two. Do not recommend this location.
• DB

  Dustin Brown

  Jun 15, 2026
  5.0
  Our experience was fantastic, the room was super clean smell very clean in the hallway and in the room, I would say that the free breakfast was nice as well, we actually stayed 2 different nights since we felt super at home and overall if in this area again definitely would go back. I also would say the staff was super awesome and nice, I definitely say this place earns 5 star
• TC

  Travis Chappell

  May 3, 2026
  3.0
  Skip it and go to the double tree next door. Much better overall.

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