Holiday Inn Express & Suites Boston South - Randolph by IHG

Reviews

• RB

  Ree B

  Aug 23, 2026
  3.0
  Room very clean with the exception that the carpet needs to be clean. Bed was very comfortable
• SS

  Shawn

  Aug 22, 2026
  5.0
  Mrs. Jackie at the front desk is incredibly helpful and takes care of any concerns you may have. This place offers a pool and a weight room, and I haven’t encountered any negative experiences here at all. There’s also a laundry room, which costs $5 to wash and has a free dryer. The beds are incredibly comfortable, as if you’re sleeping on a cloud. And the hotel is very quiet. The traffic is much better compared to other places. There’s a Walmart, Target, Outback, and several other stores within walking distance of the hotel.
• MJ

  Myrtha Zitoun Saint Juste (Holly Just)

  Aug 14, 2026
  5.0
  Nous avons passé un agréable séjour. Sauf que nous étions arrivés très tard et dans le réfrigérateur pas même une bouteille d'eau par courtoisie. Très bon petit-déjeuner. L'hôtel est propre. Sauf qu'il y un seul restaurant. Le supermarché est très loin, faut se rendre en voiture ou taxi.
• JG

  Jerry Garcia

  Aug 4, 2026
  3.0
  Overall the Hotel meet our needs but it is overall dirty and a bit run down. I love staying at Holiday inn express for the consistency and this location did not meet my expectations.
• AC

  Al Chavez

  Jul 18, 2026
  1.0
  I’ve stayed at this Holiday Inn in Randolph before and had a good experiences, which made this visit especially disappointing. I had a reservation for the weekend while in town for my nephew’s graduation. I used one credit card to hold the booking and planned to pay with a different card at check-in. After landing, I got an email saying my reservation had been canceled because the card on file couldn’t be authorized. I called the hotel right away and spoke with the property manager, Isaac. I understand needing a valid card to guarantee a reservation, but my issue was with how it was handled. I asked why no one had called me before canceling, and I was told an email had been sent around 9:30 a.m. When I said I never received it, I was told they had no phone number on file to reach me….what?! Isaac’s tone was dismissive and unprofessional throughout the call. When I asked if there was anyone else I could speak with, I was told no because he was the manager. Instead of trying to help, the conversation felt cold and uncaring. I’ve had great experiences with IHG in the past, which is why this stood out so much. Good customer service is about more than policy, it’s about how you treat people. I hope Holiday Inn and IHG provide more customer service and leadership training for managers.