Holiday Inn Express & Suites Boston South - Randolph by IHG

Reviews

• CN

  Chris Neptune

  Jul 20, 2026
  5.0
  Comfy bed,great and easy check in front desk gentleman was articulate. Shower pressure was perfect.Breakfast was pretty good first time using a 🥞 maker... Still prefer my waffles🤷🏽‍♀️..... And the HEATED POOL will certainly try next stay. Only negatives. Watery juices but the lady working the kitchen said is taste good to her 🤷🏽‍♀️first for me and the room walls are thiiiiiin.
• AC

  Al Chavez

  Jul 18, 2026
  1.0
  I’ve stayed at this Holiday Inn in Randolph before and had a good experiences, which made this visit especially disappointing. I had a reservation for the weekend while in town for my nephew’s graduation. I used one credit card to hold the booking and planned to pay with a different card at check-in. After landing, I got an email saying my reservation had been canceled because the card on file couldn’t be authorized. I called the hotel right away and spoke with the property manager, Isaac. I understand needing a valid card to guarantee a reservation, but my issue was with how it was handled. I asked why no one had called me before canceling, and I was told an email had been sent around 9:30 a.m. When I said I never received it, I was told they had no phone number on file to reach me….what?! Isaac’s tone was dismissive and unprofessional throughout the call. When I asked if there was anyone else I could speak with, I was told no because he was the manager. Instead of trying to help, the conversation felt cold and uncaring. I’ve had great experiences with IHG in the past, which is why this stood out so much. Good customer service is about more than policy, it’s about how you treat people. I hope Holiday Inn and IHG provide more customer service and leadership training for managers.
• VG

  Victoria Green

  Jul 16, 2026
  1.0
  I have a video and will be going viral the manager as he stated Emmanuel with the dreads about 5’2 hung up on me 8x all because I said “it’s been a couple weeks I was told a deposit gets hold 5-7 days are you guys trying to keep it “ he then got infuriated started giving me attitude. So I went in and he admitted he was upset on camera n I was all set this is not how you conduct Business with your customers, especially you being a Manager… The video will be on TikTok
• JC

  Josue Caraballo

  Jul 7, 2026
  5.0
  good place good food. nice pool
• MV

  Michelle Vara

  Jun 22, 2026
  4.0
  Nancy is Awsome kind informative and helpful....... The room was ok beds are very comfy as r the pillows but the carpet is filthy and there was a dysfunctional cooling system but Nancy was on the problem...... Nancy gets a 5 star rating!