Holiday Inn Express & Suites Norwood-Boston Area by IHG

Reviews

• AB

  Adam Barnett

  Oct 4, 2026
  1.0
  We requested to cancel our room days in advance due to a family emergency through booking.com. We never received a response and we were charged.
• RV

  Roland Viado

  Sep 14, 2026
  5.0
  The beds and sheets are comfortable. Rooms are cleaned daily and smells fresh and orderly. New towels are given everyday with more soap and shampoo etc. they also provide toothbrush toothpaste and other toiletries. Breakfast consisted with foods and coffee beverages like Juice and tea. Complete meal. Lots of choices.
• CC

  CHILLY

  Aug 23, 2026
  4.0
  This Holiday Inn is just six miles from Gillette Stadium and features clean rooms and great service.
• JB

  Jesse Brooks

  Aug 22, 2026
  3.0
  We got in very late and were hoping for a breakfast the next morning. Was told that night breakfast runs till 10:30. We got there at 10:15 and absolutely everything was gone, no food, juice, nothing. Very disappointed. It was also extremely loud at night
• DG

  Daniel Greifemberg

  Aug 9, 2026
  1.0
  Terrible experience — absolutely not worth $600+ I stayed here for two nights and paid over $600 including tax, and what should have been a basic, comfortable hotel stay turned into a complete nightmare. The hotel uses a “smart” technology that apparently detects movement to control the A/C. The problem is that as soon as you sit down, relax, or go to bed, the A/C shuts off after a few minutes. When it was 92°F outside, my room couldn’t get below 78°F and quickly became unbearably hot. I complained the first night, and the attendant was able to resolve the issue temporarily. Unfortunately, when I returned from work the following day, I walked into a sauna. Once again, the A/C kept shutting off because there was no movement in the room, and the room would not cool down. I complained again, but this time they could not fix the problem. They moved me to another room — which had the exact same issue. At that point, I had enough. I had to pack up all my belongings and leave the hotel late in the evening to find another hotel where I could actually sleep comfortably. And this is where the experience became even more ridiculous. I contacted the manager, explained everything that had happened, and asked that the night’s charge be removed from my bill since I was literally forced to leave and pay for another hotel because they could not provide a reasonably comfortable room. The manager refused to offer any discount or adjustment. So I paid over $600 including tax for two nights and ended up having to leave because the hotel could not provide a room with functioning A/C — and management’s response was essentially, too bad. A hotel room without functioning A/C when it’s 92°F outside is not a minor inconvenience. Having the same problem in two different rooms after making multiple complaints is completely unacceptable. For over $600, I expect a lot more than a room that turns into a sauna every time I stop moving. Extremely disappointing experience. I would absolutely not stay here again, and I would strongly recommend looking elsewhere.

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