The Bostonian Hotel Boston

Reviews

• TR

  Taylor Robichaud

  1 day ago
  1.0
  This hotel was disgusting and the customer service was horrible. Even before my stay, I had an issue with my booking, so I called customer service and the woman who “helped” me was rude and dismissive. During our stay, my frustration only grew. As we were about to go to bed, we found stains that looked to be blood on the sheets— the sheets also had holes in them and the pillows were dirty. We called the front desk at 10:30pm (not on the room phone because it was broken)— there was no apology, but they said they would send someone up to change the sheets. No one came for 30 minutes, so we called again, and still waited another 15 minutes before someone came up and just handed us sheets. We had to fix the sheets ourselves, and we were told that housekeeping probably came in when switching the room over and thought the sheets were already clean (???). When we told the front desk about this in the morning, they were not apologetic and said that management would get in touch about a possible refund- they never did, and I honestly didn’t expect much. The front desk employee also said sometimes sheets might just have red stains on them, which seemed like an odd excuse. On top of that, there was no fridge in the room which seemed odd, and the bottle of body wash had been seemingly stolen from the shower and had not been replaced. The staff at this location comes off as pretty rude, unhelpful, and inconsiderate, and I will never come to this location again. If you’re considering this hotel because of the good location, there are plenty of other, better options.
• EC

  Elizabeth Cherney

  2 days ago
  2.0
  We stayed at the Bostonian to finish our 3 week Honeymoon trip. This hotel made us wish we were going home sooner. We booked a Standard room on a 3rd party site but they put us in a Handicap Accessible room. When we asked to be moved to a Standard Room they said we were placed in this room due to availability. In the morning when we wanted to shower to prepare for our day we discovered there was only 1 bath towel. While I began my shower my husband went and asked for more towels. They had no towels available at the front desk so they said they would send someone to give us more. We waited for at least 30 minutes and no one showed up with towels so my husband had to skip his shower since we had things scheduled we needed to leave for. I tried to use the handicap shower but ended up flooding the bathroom floor. Housekeeping did come in to clean the water on the floor and bring us more towels when we were out for the day. During our 3 day stay: the lamp on the right side of the bed wouldn't turn on anymore, The outlets in the bathroom stopped working, The tub was very slippery and we had to stand very carefully while showering and the tub didn't drain quickly and we were standing in water during the shower. We asked for the outlets to be fixed, the slippery tub and slow drain to be looked at but none were fixed. The left side of the bed had no outlets anywhere near it so I had to plug in my phone(which is my alarm clock) across the room. The bed faced a wall, no way to watch the TV unless you sat in the one chair. There was what appeared to be a cigarette burn in the curtains that have been there since you could smoke in hotel rooms. We loved being able to walk to many different locations right in the North End but would not stay here again or recommend anyone else stay here either.
• LD

  Lesia Drozdova

  Jul 20, 2026
  2.0
  The location is excellent, but unfortunately everything else was worse than I could have imagined. The front desk staff were consistently rude and seemed annoyed by both guests and even the most basic requests. We arrived at 3:00 p.m., which appeared to be a busy check-in time, yet there was only one employee checking in guests. We waited in line for about 30 minutes just to receive our room keys. When we finally got to our room, it reeked of cigarette smoke. We had to go back downstairs and wait another 15 minutes in line to speak with someone. The employee seemed irritated by our complaint and dismissed it by saying it was “an old building.” However, she did move us to another room, which had no cigarette smell at all. That made it clear the issue was not the building itself, but rather that the original room had not been properly inspected before being assigned to us. The shower door also appeared to be damaged or worn out. Although it looked completely closed, every shower left a large puddle of water on the bathroom floor. The hotel also charges a separate service fee, yet the amenities included with that fee were disappointing. They advertise complimentary self-serve coffee and tea in the lobby, but throughout our three-night stay, it was rarely a smooth experience. The first time we tried to use the machine, it was out of service. The second time, we selected hot chocolate, but it was simply a cup of hot milk with no chocolate. On another occasion, we tried the cappuccino. It initially seemed fine, but the milk was clearly spoiled and tasted sour, making it undrinkable. When we decided to have tea instead, the main machine was broken again. An employee helped us use another machine to get hot water, but after we filled our cups, we discovered there were no tea bags left. We went back to the front desk, where we were told more tea bags would be brought to our room. They eventually arrived about 30 minutes later, by which time the water had gone cold. On our final night, the tea bags were gone again. We informed the front desk once more, and we were again promised they would be delivered to our room. This time, they never arrived. To make matters worse, the restaurant located inside the hotel was another disappointing experience. I was charged $5.20 for a plain black coffee that tasted like little more than hot water that had passed through old coffee grounds multiple times. I could understand paying around a dollar for coffee of that quality, but charging $5.20 is unreasonable—especially when the hotel charges a separate service fee that supposedly includes complimentary coffee, yet the lobby machines are frequently out of order or dispense drinks made with spoiled milk. Overall, I was very disappointed with both the service and the quality of the amenities. Aside from the convenient location, this hotel fell far below expectations, and I would not choose to stay here again.
• KS

  Kara SJNmom

  Jul 18, 2026
  3.0
  We have been staying at the Bostonian for years. We stayed here on 7/16/26 during what was a difficult reason for our visit this time. In the past 6 years, we have yet to have a pleasant person at check-in or personality until Alexander and another gentleman whom was there around 8 pm after him/as he was leaving that night. Alexander is a class act. He is kind, professional, and a pro under pressure with the business acumen and people /problem solving skills you both want and need in someone when it gets chaotic and it certainly was that with the Tall Ships here in town. Nobody stays here for the amenities as repeat customers know it is an old hotel and you simply stay here for the incredible location where you can walk across the street and you’re in/at Quincy Market. If you want bright and cheery, crisp/modern, pool, etc. this is not the hotel for you. If you embrace rustic, crooked, older, and convenience/city views you will appreciate it here. Thank you for being exceptional Alexander. My son and I appreciated you.
• JB

  Jamie Billings

  Jul 4, 2026
  1.0
  Hi, I’m hoping to speak with a manager. I was told by the front desk that they’d contact me. I was told to reserve the room overnight to ensure it’s available to me this morning, despite us arriving this morning. I did that. Upon arrival, the room REEKED of cigarettes, and had wine stains everywhere. There wasn’t anything stocked in the room (no soap, no trash bags, no mini bar items or water), and there was food on the floor. The toilet had urine stains around it. The ceiling has obvious water damage and the bathroom had mold on the ceiling. I’m HIGHLY sensitive to mold and a certified mold inspector and the space was unlivable. It was also so dusty. Also - the photos online are misleading. We paid more for a “superior king” room through the site as it claimed it had amazing views of Boston with photos attached. Our room’s views were not at all as advertised. We checked out as soon as I found the mold. It’s not worth compromising my health. Could we please have a refund? This was so disappointing given the cost and that we flew 6 hours here. We had to find another hotel to stay in. Please advise, thanks. EDIT: see the response from management and note that they have not called me. Management, call me. I would like a refund.

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