InterContinental Boston by IHG

Reviews

• VT

  Vicky Tatar

  5 days ago
  4.0
  Everyone at the front desks were great. Room was comfortable overall. Would have liked more than just a tiny square for personal space in the fridge to keep drinks cold. Tried to use the ice bucket but the floor's ice machine wasn't working. Also, housekeeping tried coming to clean before 9am...not sure who wants their room cleaned that early. Restaurant/bar staff was nice, except one waiter who gave us a bit of attitude for trying to pull over a third chair. Not sure if we'd stay again.
• L6

  Lourdes 613

  Aug 13, 2026
  5.0
  We had an amazing, wonderful experience at the InterContinental Boston! The room was extremely spacious and impeccable and the beds very comfortable. The hotel has all the amenities and comfort you need whether you are here for business or leisure. The view of the harbor is spectacular. But what really stands out is the service. Everyone from the front desk to the concierge, bellman, and restaurant treat you like royalty. The location is fantastic and within walking distance to most nearby restaurants and attractions. I can’t recommend this hotel enough, it was excellent and I’ll be staying here each time I visit Boston.
• KS

  Kevin Patrick Aquinas Shiner

  Aug 10, 2026
  5.0
  We loved our stay at the Intercontinental. Cherise (sp?) at the front desk was so welcoming at check-in and throughout our stay. The room was clean and bright, and was serviced every day with fresh towels and a refresh. Beds were so comfortable. Decent in-room coffee. The gym is very large and has everything you'd need for a workout. Pool is small and gets crowded qucikly. The location is perfect to walk to most places on the harbor and an easy walk to South Station to visit nearly every site in the city. Front desk has complimentary mini water bottles if you ask.
• VK

  Venus Kuo

  Aug 10, 2026
  5.0
  We’ve been staying there for a long period. We would say that the house keepers were so hardworking and always made the room and bathroom neat and tight everyday during our stay. When we encountered to have a broken shower head, the staff came to fix (repair with a new one) quickly on the same day. The hotel staff is well trained, efficient and friendly. We especially thank to Mr. Stefano Mancinelli who always shows enthusiasm and passion towards work. Among all the staff we’ve observed and experienced through IHG-Intercontinental Hotels located at various locations, Mr. Stefano Mancinelli is the most friendly and passionate employee who provides with the best customer services.
• CS

  Craig Smith

  Aug 3, 2026
  2.0
  My wife and I were so looking forward to a touch of luxury at the end of a 3 week road trip. As long time ambassadors we both agreed this was possibly the least impressive stay at any IHG hotel. I should start by saying that my wife and I go out of our way to engage with staff and demonstrate we appreciate them. No case assistance was offered on our arrival (the door staff were too busy chatting amongst themselves). The young lady checking us in was far from friendly. She also failed to explain the hotel facilities, forgot to provide the wifi password and incorrectly told us that breakfast was included during our stay. Our suite was tired and dated. The room was grey, beige and brown found in many of the older IHG hotels. The sofa had threads hanging from it and the table surface had tears in it. The breakfast buffet had a poor selection. Many of the options were not replaced for a considerable time once empty. I had a business meeting arranged in the lobby only to find that there are no power outlets or usb sockets near the seating. The hotel claims to be a single use plastic free hotel. This was not our experience. Bizarrely water had to be requested at the front desk and this was provided in very small tiny plastic bottles. Four or five in a small brown bag (even more waste). There is no food option during the day and beverages are only available after 15.00! When checking out I visited the front desk to settle our bill only to find we had been charged for breakfast despite being told on numerous occasions that it was included. This was removed (again without a smile) and I paid for the room. On returning home to the UK I discovered an additional unauthorised payment of £265.30. I messaged IHG for an explanation. This was anticipated in 48 hours according to the automated response. I also emailed the hotel directly. Neither have responded to date and the time frame expired a couple of days ago. My next course of action is to contact Amex to have the charge reversed. This may just be the end of our loyalty. It is worth noting that the response to my review was provided in under 24 hours. I am still awaiting an official response from either IHG or directly from the hotel a week after alerting them to the unauthorised payment.

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