Holiday Inn Express & Suites New Orleans Airport South by IHG

Reviews

• JG

  Jamille Green

  Aug 20, 2026
  4.0
  The room was clean, and the bed was comfortable. It was extremely cozy and quiet. Great service, and location. I will stay here again in the future, and recommend to others.
• LR

  Larry Rickles

  Aug 3, 2026
  5.0
  Our flight was cancelled, so we stayed here for one night. The staff was fantastic, and the room was clean and comfortable. The hotel also provided a convenient shuttle to the airport. I would highly recommend staying here!
• KT

  Kelicia Trimble

  Aug 1, 2026
  5.0
  First and foremost I want to recognize three extraordinary members of your team: Mr. Julius, Mr. Ira, and Ms. Lou. In a world where people are often quick to leave reviews when something goes wrong, I felt it was just as important to take the time to recognize excellence when it is experienced. My daughters, who are young adult women, recently traveled to Louisiana for the very first time. I was supposed to meet them there, but after arriving at the airport, I learned that my flight had been unexpectedly canceled. As a mother, I cannot adequately describe the feeling of knowing your children had arrived in a city without you while you were stranded somewhere else. My heart immediately filled with worry. From that moment forward, your staff became the answer to every fear I had. Mr. Ira was the very first person I spoke with. From our initial conversation, he listened with compassion, accommodated every request I made, and reassured me with genuine kindness. He never made me feel like I was inconveniencing anyone. Instead, he made me feel that my daughters’ well-being truly mattered. Mr. Julius went above and beyond in ways that I will never forget. He personally made sure my daughters were safely picked up from the airport and returned for their departing flight without a single issue. He welcomed them with what I can only describe as true five-star hospitality. He shared recommendations that they absolutely loved and made sure they enjoyed their first visit to Louisiana. More importantly, he looked after them in a way that gave a worried mother complete peace of mind. Knowing someone was genuinely watching over my daughters while I couldn’t be there is something I will never forget. And then there is Ms. Lou. There simply are not enough words to express my gratitude for her. She didn’t just treat my daughters like hotel guests—she embraced them like family. Her kindness, warmth, and genuine care reached far beyond customer service. She made them feel safe, welcomed, valued, and loved. As a mother, there is no greater comfort than knowing your children are being cared for by someone whose heart is just as beautiful as their professionalism. As both a mother and a consumer, I can honestly say there is no place I would have rather had my daughters stay outside of our own home. That feeling wasn’t because of the building—it was because of the incredible people inside it. Reviews often focus on what goes wrong. Today, I wanted to focus on everything your team got right. Please recognize Mr. Julius, Mr. Ira, and Ms. Lou for the exceptional people they are. They didn’t simply provide outstanding customer service—they provided comfort during a stressful moment, created unforgettable memories for my daughters, and gave a worried mother something priceless: complete confidence that her children were safe. Their kindness, professionalism, compassion, and willingness to go far beyond what was expected embody what hospitality should truly be. They are the kind of employees who build lifelong customer loyalty and elevate your brand in ways no advertisement ever could. From the bottom of my heart, thank you for having people like Mr. Julius, Mr. Ira, and Ms. Lou on your team. Because of them, what began as one of the most stressful travel experiences I’ve had ended as one of the most reassuring. My daughters returned home with wonderful memories of Louisiana, and I returned home with immeasurable gratitude for the people who cared for them when I couldn’t. Please extend my deepest appreciation to each of them. They have made a lasting impression on our family, and we will never forget their kindness. With sincere gratitude, Kelicia Trimble A Grateful Mother
• LB

  LiquidElmo Baby

  Jul 30, 2026
  1.0
  I would never stay here again. My experience was terrible from beginning to end. I experienced verbal sexual harassment by Christina, whatever her name is and did not feel welcome or respected. In my opinion, this was not an LGBTQ-friendly environment. The property also had visible mold and mildew, which made me question the cleanliness and safety of the hotel. I was also concerned about bedbugs on the second floor. Overall, I felt unsafe, uncomfortable, and extremely disappointed. I cannot recommend this hotel to anyone.
• JJ

  Jetman

  Jul 22, 2026
  3.0
  Was in a convenient location for my needs. Definitely had issues with service. Front desk wasn’t very friendly. There was a sign stating they had a $10.95 per day parking fee for their parking lot. When I asked about it she waived the fee. Stayed two nights. There wasn’t any towels by the pool so we went to front desk to get some but they said we had to use the room towels and they would bring more. Towels never were brought that day and we had to ask 3 times for towels before we got some. Pool was dirty, front windows were very dirty. Coffee machine was awesome. The Dove branded soaps smell terrible.

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