KK
Kenneth Kahao
May 11, 2026
Our recent stay at The Chloe was profoundly disappointing, especially considering the room rate exceeded $900 per night. While the property attempts to market itself as an upscale boutique hotel experience, the reality fell far short of expectations in comfort, convenience, and basic hospitality standards.
The first issue guests encounter is parking. There is no dedicated parking facility and no valet parking service to actually park your vehicle. Guests are left to search for street parking on their own, which is both inconvenient and unacceptable at this price point. Additionally, there was no valet assistance with luggage upon arrival or departure.
The hotel itself is a converted three-story residence with only a single elevator serving the entire property. The elevator creaked, groaned, and rattled to the point that it sounded as though it was nearing the end of its service life. The stairways are dark, steep, and intimidating, appearing to exceed comfortable ADA-style tread and rise proportions, making them difficult and potentially unsafe to navigate.
Perhaps the most striking issue throughout the property is the lighting. Hallways and common areas are so dimly illuminated that they appear to fall below reasonable hospitality safety standards. I literally had to use a flashlight just to see the keyhole in order to unlock my room door.
Noise was another major problem. The bar atmosphere may appeal to some patrons downstairs, but the sound travels throughout the building. Even though our second-floor room was away from the main stairwell, the noise remained intrusive. To make matters worse, directly across from our room was the housekeeping service closet, resulting in constant clanging, banging, and staff activity during the early and mid-morning hours when guests are attempting to rest.
The overall atmosphere of the building was also unpleasant, with a lingering odor of stale beer throughout portions of the property.
Dining was equally disappointing. We ordered the hotel’s signature burger and fries through room service. The fries arrived limp and soggy, and the burger itself tasted so severely burnt that after one bite I spit it out. It had the unmistakable flavor of charred carbon rather than properly cooked beef.
For a property charging luxury-level rates, I expected thoughtful service, comfort, and attention to detail. Instead, the experience felt inconvenient, poorly maintained, noisy, and uncomfortable. Unfortunately, based on this stay, I could not recommend The Chloe to anyone seeking a true luxury hotel experience in New Orleans.
CG
Cristina Godreau
May 7, 2026
I spent my 40th Birthday at The Chloè and I can say without any doubts that the staff and charm of the hotel made it my all-time favorite birthday! 🎉 The Hotel has historic charm, character, warmth, the most GORGEOUS DECOR and aesthetic….the entire experience was one WOW after another!
The staff is truly the biggest reason why our stay (I was here with my 3 besties) was so memorable! Maria, Michael, Stefan, Vinny were all superstars that made us feel deeply special and truly cared for! They went the extra mile every single time! The entire staff was fantastic and gave 5 star service every single time. The restaurant was exquisite…the decor, the service, THE FOOD! Wow! We loved it so much that we decided to go back 2 nights later!
I simply cannot stay anywhere else when I got to NOLA. The Chloe has ruined me for life. ❤️ What a gem of a place. Thank You for giving us a life-changing experience and a memorable stay!