InterContinental New Orleans by IHG

Reviews

• MM

  Mo

  3 days ago
  1.0
  Eigentlich zahlt es sich nichtmal aus eine Rezension zu schreiben.. Das einzig positive und deswegen gibt es auch den einen Stern waren die netten Mitarbeiter. Angefangen davon dass das Hotel ziemlich alt und rostig (zu sehen an den Türen oder Ecken des Hotels) ist gab es für diese Preisklasse von 1200 € für vier Nächte nicht mal ein Frühstück inkludiert. Nachdem ich an einem Tag an dem Frühstück teilgenommen habe bemerkte ich dass dieser von niedriger Qualität und wenig Auswahl geprägt war und dass der dafür angeforderter Preis einfach nur lächerlich ist. Abgesehen davon gab es in den Zimmern kein Trinkwasser zur Verfügung und man musste für ein Schluck Wasser fünf US-Dollar bezahlen. Weiters waren die Bettdecken verschmutzt, was in einem 4-5 Sternehotel inakzeptabel ist. Die Anfrage nach einem Steckdosen-Adapter oder einem Ersatz-Ladekabel wurde damit abgelehnt, dass das Hotel diese nicht zur Verfügung stellen würde ebenso etwas was man in einem 4-5 Sterne Hotel nicht erwarten würde. Das Warmwasser im Bad war sehr schwierig einzustellen, welches man auch auf den Fotos unschwer erkennen kann. Weiters möchte ich noch ein Video im Anhang darstellen welches die Geräusche im Zimmer ganz einfach darstellen (Lautstärke muss angemacht werden) Auf weitere Kommentare werde ich mich nicht weiter einlassen - alles in allem eine schlechte Erfahrung.
• MO

  Marlaina O’Bryan

  4 days ago
  5.0
  Stayed here for a work conference. The staff was very accommodating and I felt safe. You must have a room key to access floors other than the lobby. The room was cozy and the pillows were perfect.
• FT

  Frenchy Morgan TV

  6 days ago
  3.0
  Tacha 5 star absolutely amazing reception always ready to help . However very dissatisfied coming here . I’m elite platinum texted hotel 2 days prior to make sure I ask early check in like 1-2 pm such I was exauted traveling from California. When I arrived room was not ready! I travel intercontinental sf Atlanta dc always get early check in late check out mind you room was not ready til 3 pm got me late for biz meeting at 4 pm Then following day I wanted to order room service for breakfast nobody pick up when reception finally pick up after I call 5 times I order cappuccino with almonds milk honey. Took then 30 min like what every other intercontinental I stay room service especially just for coffee is fast So anyway after calling back again asking where my cappuccino is some women bring me cappuccino in PLASTIC CUP WTTTTFFFFFFFFFFFF when I order room service in all other intercontinental it’s silver tray porcelain cup silver spoon or glass jar so I turn it down say if I want plastic cup coffee I go Starbucks !!! I left following day extremely disappointed and went crowns plaza instead here my room was ready immediately and got upgrade to suite ! Lot better service ! Also intercontinental food at restaurant is average so I went to eat at ritz got my whole stay this is most low end intercontinental I ever stay at will no good back here ever !
• PL

  Precious l

  Sep 29, 2026
  3.0
  No complaints and entire stay was pleasant up until after checkout. My flight wasn’t scheduled to depart until 9PM so after checking out around 12 noon, I checked my bags with the front desk to be held for a few hours while I went to Bourbon St to have lunch. Upon return, I still had a few hours before I needed to head to the airport so I decided to grab my blanket and sit in the lobby and had dozed off. That’s when I was awaken by a male staff member who I later learned he was supposedly one of the managers by the name of “Mark.” He was unbelievably rude and condescending telling me “ok you need to GET OUT” very loudly. It took everything in me to not go off on him and I kindly explained I was a guest here and was waiting to go to the airport for my flight. I understand sleeping in the lobby may be unacceptable in some hotels but the same happened at a Houston 4 star hotel and I was not bothered nor yelled at the way this man did me. It was embarrassing and I was furious because it wasn’t what he said, it was HOW he said it. He could’ve simply awaken me and said “Ma’am, are you a guest here? If so, there’s no sleeping in the lobby.” But instead his RACISM allowed him to treat me less than a paying guest and he should NOT be in the hospitality industry let alone in management if that’s how he treats people in general whether they were a guest or not! Other than that, I really enjoyed my stay and would return again as long as “Mark” is not there.
• EP

  Ebonie Perkins

  Sep 22, 2026
  3.0
  An older hotel with beautiful vintage decor. The room that I was assigned is in need of an upgrade the shower faucet was broken and maintenance came to repair it and the handle fell off again. The shower faucet leaked continuously and the tub glaze was cracked and peeling! Concierge was very knowledgeable and helpful the front desk staff during the day were very nice! The night staff was inattentive hard to find and not helpful. Emily in the restaurant was amazing! We really enjoyed her !!! The hotel is in close proximity to attractions!

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