Holiday Inn New Orleans-Downtown Superdome by IHG

Reviews

• PJ

  Paige Jinks

  1 day ago
  5.0
  ⭐⭐⭐⭐⭐ Great Stay with Amazing Service! The rooms were great, the parking was convenient, and the pool was really nice! Parking was a little pricey @ $45 per night, but the overall experience made it worthwhile. The highlight of my stay was definitely the bar — I had the best martini ever! 🍸 Amy at the bar was so sweet, attentive, and had an absolutely amazing attitude. She made the experience even better with her friendly personality and excellent service. Great rooms, great amenities, and outstanding hospitality. I would definitely recommend staying here!
• MB

  María Marta Buratti

  3 days ago
  3.0
  Breakfast service is slow. You need like 20 minutes to place your order and another 20 or more to finally get the food. Employees are very nice and helpful but the breakfast system is something to work on.
• SM

  Stephanie McCaffery

  Oct 3, 2026
  2.0
  I can overlook a lot of things, but staff treating my partner (who has quadriplegia and is in a wheelchair) rudely or with disregard is a hard boundary for me. The check in clerk handled business with my partner, not me, but just as we turned to go up to my room spoke to me for the first time to say, "excuse me, but what's wrong with him? His hands are weird." 😳 Staff at every interaction for tge next 3 days was rude rude rude.
• JC

  Jose Campos

  Sep 29, 2026
  5.0
  We had a wonderful stay at the Holiday Inn. The hotel is beautiful, very clean, comfortable, and well maintained, but what truly made our experience special was Shawn. Her service was absolutely exceptional. She was incredibly kind, welcoming, attentive, and made us feel genuinely cared for from the moment we arrived. Great hotels are easy to find, but people like Shawn are what make a place truly memorable. Because of her hospitality, we would absolutely stay here again without hesitation. We’d come back with our eyes closed! Thank you, Shawn, for making our stay so special. ❤️
• CW

  Charnece Williams

  Sep 20, 2026
  2.0
  Very disappointing hotel experience. I booked my room directly through the hotel about 1–2 months in advance. When I arrived, I was shocked to find out that my reservation had been canceled at 12 PM, even though the check-in time was 4 PM. I had been traveling for hours, and by the time I arrived, the other hotels in the area were sold out. I was told to go to the Holiday Inn Express instead, which was extremely frustrating after traveling such a long distance. After waiting about 1.5 hours, a room finally became available. However, the rate was higher than what I originally booked, and there were additional fees that I was not expecting. The elevator experience was also terrible. It took around 15 minutes just to get an elevator. Once I finally reached my room, the door would not open. I had to call security for assistance. The door handle was extremely difficult to operate, and security had to help get it open. At that point, I was already very frustrated. The room temperature was comfortable, but unfortunately, the overall experience did not improve. On checkout day, I was told checkout was at 11 AM. However, housekeeping repeatedly knocked on my door around 8–9 AM waking me up and trying to come in to ask what time I would be leaving. This was very disturbing and frustrating, especially since I had already been given an 11 AM checkout time. Overall, I did not enjoy my stay and would not want to go through this experience again. The one positive part of my experience was Penny at the front desk. She was helpful and assisted me when I needed it, and I truly appreciate her customer service. Hopefully, the hotel can improve its reservation system, communication, elevators, room access, and housekeeping procedures.

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