Best Western Plus DeSoto Inn & Suites

Reviews

• AJ

  Angela Jones

  2 days ago
  1.0
  Filthy, gross and smells. The room was nasty. The breakfast poor. The front desk rude. When I called corporate the said this location was individually own and I would need to speak with the manager. I will dispute the charity my credit card company. I was not expecting a nice hotel but it should at least be clean.
• CJ

  Cortney Jones (Cocoa Jones)

  2 days ago
  1.0
  This room is utterly disgusting ! And Jekeeta has the worst customer service skill i have ever seen . Stayed at the hotel attending a funeral for my uncle , arrived with my 2 younger children . This room wAs disgusting the pull out sofa bed was so nasty with hair my son refused to sleep in it. The sheets on the queen bed were so nasty with stains pillow cases were disgustung and the extra blanket in the closet was full of pet hair i had to ask for clean sheets and a throw blanket just to be a little comfortable for the night . The room has the worst smell of sewer and the carpet felt wet and sticky ! The fridge was so nasty i refused to put any food or drinks we bought ! Remind you we drove 3 1/2 hours from Houston Friday night to attend funeral for Saturday .I could not stay there Another night i had to find another place for my children and i to sleep we couldn't sleep there another night!!! I stopped desk while leaving out and Jekeeta had no remorse insteAd responded that there was nothing she could do . Finally corporate stated the hotel would have to refund me for the one night i could not stay . After speaking with Jakeeta today requesting just a refund for the day/ night we didn't stay i TRIED to expressed my concerns however she was so rude no apologies Nd i could not speak at all as she yelled and over talked me the whole time. Customer Service is not her strong side at all ! I wouldn't advise anyone to stay at this hotel .
• CT

  Chuck Turner

  Apr 26, 2026
  4.0
  Service wasn’t the best I stay there often but it’s mainly oilfield hands. But rooms are clean considering. Some times you can smell where beer has sat into the carpet but they use a lot of cleaning to try and get it up.
• TW

  Tanya W

  Apr 12, 2026
  3.0
  Check-in was great. Friendly. House keeping not so much. Bed was made but the covers were GROSS!! I seen the lady supposedly cleaning our room that we were going to stay in. Later when we returned for bed, pulled covers back & EWWWW, Stains everywhere. We requested blankets & slept on to of the clean appearance sheet. I'm stripping the bed to ensure the next person don't get these nasty sheets!! Don't expect a grand brkfst. Chicken patties for brkfst (I passed) instead of the regular brkfst sausage. Thank heavens for the waffle maker!!! Ohhh and it's near train tracks. Reminded me of My Couin Vinny(lol)
• BB

  Brown Brown

  Feb 9, 2026
  1.0
  Elevator been broke for months now and our company spending lot of money to keep us there but yet still haven’t been fixed