Best Western Plus Prien Lake Hotel & Suites - Lake Charles

Reviews

• MM

  moonlight

  2 days ago
  5.0
  will room service was okay. they were all very nice they had a well behaved staff. they kept it up it was clean all in all the experience was nice
• LW

  Linda Watts

  Sep 20, 2026
  3.0
  Worst experience I have ever had in any hotel and I have travelled all over US.Check in was 3:00 arrived at2:30 was told to early which was fine .So the desk clerk could inspect all the rooms The lobby was full of early arrivals.Many had arrived at 1:30 we became friendly after along wait.Finally a new desk clerk came on duty still haven’t seen the first clerk.One customer ahead of me had booked a handicap room a month ahead and was told the room had been given to another customer.And she couldn’t help the lady with her accommodations.Finally a man arrives and accommodates the customer.Know finally we are able at 5:30 to go to our rooms.Only I ice machine works in the hotel.Next morning no coffee (coffee machine) broke down.Bad experience all around.Best part was meeting many other people and enjoying their company while we all waited to get in our rooms.One last thing I went down the hallway to ask a maid for clean towels she rudely stated she had none.
• MM

  Mitzi Marie

  Sep 2, 2026
  5.0
  This hotel is a gem. The staff, from the front desk to housekeeping is awesome. We were greeted with a smile and friendly words no matter who we came into contact with. Quiet place and very clean. Very attentive and quick to address any needs you may have. This hotel may not be right next to casinos or newer shopping areas on Prien Lake Rd, but just short distance away from anything you may want to do. Have stayed her several times and has never disappointed us. Thanks to a great staff. Mitzi Lantier.
• AD

  Artae Davis

  Aug 29, 2026
  5.0
  Our stay was top tier . Customer service from when we checked in and the morning shift 10/10 . Even the restrooms were as they should be . This A/C was the icing on the cake . We will return and stay again .
• LL

  Lauren

  Aug 15, 2026
  2.0
  this was the most disgusting hotel i have ever stayed at in my entire life, and ive stayed in a lot of hotels. we walk in to be slapped in the face with a musty wet dog smell which was produced by their indoor pool. fortunately that smell did not follow us up to the room, but when we got in the elevator there was no inspection form posted. i understand that you dont absolutely have to have it posted, but given that both the elevators they have make rickety and loud noises while it is moving, i doubt it has been up to date on the inspections. when we got to the room, i notice that there is a coffee pod that has been used, and then put back into the display and had leaked onto the other coffee pods in the display. that is pretty gross, but had this been the only problem in the room, i could have overlooked it. next, we find FILTHY footprints on the walls. im getting concerned at this point because whoever cleaned this is clearly cutting corners and does not care at all about what this room looks like. i bring a black (uv) light with me while traveling and decided to use it on this room because i was deeply concerned about the cleanliness. boy was i right. we turned the black light on and immediately saw some dripping substance from the ottoman at the bottom of the bed. the only thing that this substance could be is dried sperm because it was not visible with the black light off. that is absolutely unacceptable and i was disgusted. we decide to roll into the bathroom with this blacklight and lo and behold it is just as gross as the other room. there are pee drips down the entire toilet and marks on the walls from where someone put their peepee and poopoo hands all over the walls before washing them in the sink. our bath towels were dirty as well, there was a dirty footprint on one of them and they had wrinkles as if someone picked them up from the floor and refolded them back onto the shelf. we went downstairs (on the rickety elevator) and told the front desk person and she agreed that it was disgusting, but didnt offer us a new room, only new towels, that we accepted of course. when we get back upstairs, i notice a weird orangeish mark on the door that was also pretty gross. back in the room RIGHT before i was going to bed i notice handprints on the headboard. after seeing the drippy stuff on the ottoman, i automatically assumed that this was from the same instance that produced the sperm so i am even more grossed out because that was near my head ! i could barely sleep that night and couldnt bring myself to eat their breakfast because i was worried their room cleaning skills would reflect onto their cookware cleaning skills. on top of all of this, the hotel manager/owner would not give us sufficient concessions for our experience. i am very disappointed, probably more disappointed than i was disgusted at the room! G Raj Singh, the "manager" ought to be ashamed of himself, i bet he wouldnt want to sleep in the room conditions we slept in!

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